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Inspiring
January 25, 2024

Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error."

  • January 25, 2024
  • 44 replies
  • 11034 views

Issue: Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error." message

 

Adobe Photoshop Version: 25.4.0 20240118.r.319 67d7f0b x64

 

Issue:
Step 1: new or open document
Step 2: draw shape (pen tool or ranctangle tool...). Or insert Solid color layer and fill with shape.
Step 3: while the shape layer is selected (this doesn't happen when the empty color fill layer or any bitmap layer is selected), change the color with the Color Picker (Foreground color) or use the Color Picker from the tool bar.


Expected result: color picked.
Actual result: color picked with error message, every time the eye dropper is used

 

This error was on the previous Photoshop Beta version tool.

44 replies

Legend
January 25, 2024

I'm not seeing it with PS 25.4 and Sonoma 14.3.

Ged_Traynor
Community Expert
Community Expert
January 25, 2024

@Jeff Arola it's amazing that Adobe knew about the bug in version 25.4 Beta and still decided to release it to the public without fixing it first

Jeff Arola
Community Expert
Community Expert
January 25, 2024

Yes i see that on macOS Sonoma 14.3 with Photoshop 2024 (ps ver 25.4)

I did a Photoshop preferences reset before testing as i always do whenever Photoshop gets an update.

 

Ged_Traynor
Community Expert
Community Expert
January 25, 2024

@HatM just tested and I can reproduce the error, it's not like Adobe to introduce bugs with updates 🤣