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Red Swan
Red Swan
Participant
June 16, 2026

Photoshop 27.7 Crashes on Launch (Measuring Memory)

  • June 16, 2026
  • 4 replies
  • 47 views

Photoshop as of yesterday started crashing on launch - Only an hour before it was working fine. uninstalling, deleting preferences, full CC clean has not fixed the issue.

From what i can tell the only change in that hour span was that the Creative Cloud manager app updated camera raw.

 

Additional Details:

  • Photoshop version 27.7
  • Nvidia Drivers (Studio) are on latest version as of writing and were both before and after the update 
    • Tried clean reinstall of these
  • Windows updates has been checked for any missing updates and has none to offer

 

Does anyone have a fix?

Or can offer how to rollback both photoshop and camera raw to a stable version?

I’m in the middle of an important project delivery and need access again. I know how to install older versions of photoshop but it seems like it’s the camera raw plugin crashing things and I don’t know how to roll that back

    4 replies

    mcal24
    mcal24
    Participant
    June 16, 2026

    Same thing is happening to me. I have an AMD graphics card. After opening PS for about 20 seconds it just crashes with no error message. I am completely unable to use the app.

    APJC
    APJC
    Participant
    June 17, 2026

    "I am also an AMD graphics card user. Photoshop crashes without any error message during the startup loading screen. For now, I've downgraded to an older version to keep using Photoshop.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    June 16, 2026

    Hi ​@rodh77908980 ​ 


    Thanks for sharing the report. Crashes at launch, especially around the “measuring memory” stage, are often tied to preferences, GPU drivers, or plug‑ins loading during startup.

    Please try the following:

    • Delete Camera raw and see ifnthat helps launching Photoshop. 

    • Launch Photoshop while skipping optional plug‑ins. Hold Shift while starting Photoshop and confirm skipping plug‑ins

    • Try launching in Safe Mode  to rule out conflicts from third-party utilities

    If it still crashes, please share the System Info from Photoshop (Help > System Info > Copy and paste the whole report here). This will help us narrow down what’s happening in your setup.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
    rodh77908980
    rodh77908980
    Participating Frequently
    June 16, 2026

    Update your graphics card, it solved the problem for me.

      mooonborne
      mooonborne
      Participant
      June 17, 2026

      After a frustrating two days of trying fixes, THIS. My graphics card update from today fixed mine as well.

      rodh77908980
      rodh77908980
      Participating Frequently
      June 16, 2026

      I think I am having the same problem. I also use Nvidia graphics card set to studio. I try to open an image and it appears that it will open but it doesn’t. 

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