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July 4, 2026

Photoshop 27.8 crashes when opening JPG/PNG files

  • July 4, 2026
  • 0 replies
  • 3 views

I am using Photoshop 27.8

When I open a jpg or png file, it crashed and give an error report.

If I go offline and open the same jpeg/png, it does not crash.

In the crash log file:

<stackStatement index="0" symbolname="AuthenticateLicense"/> <stackStatement index="1" symbolname="AuthenticateLicense"/> <stackStatement index="2" symbolname="AuthenticateLicense"/>

exception="EXCEPTION_ILLEGAL_INSTRUCTION" exceptionCode="0xc000001d"

Looks like Photoshop is checking some licensing online and it fails, and crashes Photoshop.

If I go offine, open Photoshop and open a jpeg/png file, it does not crash. Without exiting Photoshop, if I go onlne, and open another jprg/png file, it does not crash.