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dave_w
Participant
July 29, 2026

Photoshop 27.8 Remove Tool "Process on device" unavailable on Intel Core Ultra 7 270K Plus Arrow Lake (GPU ID 0x7D67)

  • July 29, 2026
  • 0 replies
  • 5 views

I am unable to use the Remove Tool with "Process on device" enabled in Photoshop 27.8.0.

My system appears to meet the hardware requirements:

  • CPU: Intel Core Ultra 7 270K Plus
  • RAM: 64 GB
  • GPU: Intel integrated graphics
  • Intel AI Boost NPU detected correctly by Windows
  • DirectX feature level: 12.2
  • OpenCL: 3.0
  • Intel graphics driver: 32.0.101.8864 (2026-07-17)

The issue appears to be related to GPU identification inside Photoshop.

Photoshop System Info reports:

GPUName:
Intel(R) Graphics

Identification:
Intel(R) Graphics UNKNOWN, INTEL

Sniffer output:

Device:
Intel(R) Graphics

Power Envelope:
UNKNOWN

Attachment:
UNKNOWN

D3D-ID:
32103 (0x7D67)

Windows identifies the hardware as:

PCI\VEN_8086&DEV_7D67

The GPU works correctly for Photoshop acceleration:

  • isGPUCapable = 1
  • isGPUAllowed = 1
  • IsNativeGPUCapable = 1
  • IsOpenCLGPUCapable = 1

The local AI components are installed:

  • OpenVINO Intel GPU plugin
  • OpenVINO Intel NPU plugin
  • ONNX Runtime

However, Remove Tool → Process on device is unavailable.

Could you please check whether Intel GPU device ID 0x7D67 is missing from Photoshop's hardware qualification database for local AI features?

I can provide DxDiag and Photoshop System Info logs if required.