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Participant
August 23, 2024

Photoshop

  • August 23, 2024
  • 2 replies
  • 164 views

meu notebook tem uma rtx 4050 , 24 ram , e ssd de 1,5 t , porque Photoshop ainda trava ?? 

2 replies

AxelMatt
Community Expert
Community Expert
August 23, 2024

Please describe you problem more detailed. 

On which functions and/or steps Photoshop crashes?

What steps you've tried to solve the issue?

 

Please try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

If you're unable to access Preferences and PhotoShop crashes before that, please go to the location C:\Program Files\Adobe\Adobe Photoshop 20xx. Then rename the Sniffer.exe to Old.Sniffer.exe and try launching Photohsop again.

 

If it helps, you can check out the steps suggested here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup your settings before doing the reset. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

Another try it to turning on the option »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop. 

 

If this doesn't help we need more informations about your system as @Bojan Živković11378569 wrote.

 

Is your system up-to-date? Check if there any patches and updates are available, especially for the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Bojan Živković11378569
Community Expert
Community Expert
August 23, 2024

Could you share the content from Help > System Info?