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Photoshop could not open the file because of a program error

Forum|Forum|1 year ago
October 22, 2024
1 reply
215 views

Hey there!

I'm currently desperate as Photoshop is not opening one of my work files anymore.

I've tried everything: I've restarted my Mac, updated Photoshop, ticked off the "Use Graphics Procesor" option under performance settings. Nothing has worked.

It's definitely not my hard drive either, as I had a copy of the file saved locally on my Mac, and I'm experiencing the same issue.

Can anyone help please?

macOS

CMass

Community Manager

Hey @aurorac26519040, I applgogize for the issue you're running into. If you ever need urgent help, please reach out to our Chat support team here: https://adobe.ly/48qVKRS

If you're still seeing this issue, please try the troubleshooting steps listed here: https://adobe.ly/48uJmR9

Let us know if you were able to resolve your issue. ^CM

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