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Photoshop freeze

Forum|Forum|1 year ago
April 24, 2024
2 replies
177 views

When open the pjotoshop it works well, but after several actions, it freeze and no response. I have already upgraded the RAM from 16G to 64G but the issue continues. So what can I do, need to reset the photoshop or else?

Windows

AxelMatt

Community Expert

Have you tried to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

If this all doesn't help please provide a copy of your 'System Info' as @Bojan Živković11378569 mentioned. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

Bojan Živković11378569

Community Expert

Can you post content of Help > System Info?

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