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Participant
June 13, 2024
Open for Voting

Photoshop freezes on start up

Since about two weeks my Photoshop CC (CC Abonement Enterprise, Desktop, Win 11 Pro) does not start anymore. The start-up screen freezes at 'Speicher wird bemessen...' which should be 'storage/cache is measured...' (in English).
Updated to last update via CC Desktop - still PS does not start anymore... 

Have to shut it down via Task Manager.

What could be done?

Thx Juerge from germany

3 replies

Ged_Traynor
Community Expert
Community Expert
June 13, 2024

You're welcome

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Participant
June 13, 2024

Thank you Geg. Worked out fine. Got my PS running again ❤️

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Ged_Traynor
Community Expert
Community Expert
June 13, 2024

@Jürgen32659616da7j try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help, try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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