Participant

Photoshop will not install

I have a subscription and it still directs me to buy one prior to installing.

Community Manager

Hi @kpiewhitehair@gmail.com, This usually happens when there's an account mismatch. Try these steps:

Go to https://adobe.ly/4cqyyGK and confirm your Photoshop subscription is Active — note the email address shown.
Open the Creative Cloud desktop app, click your profile icon, and make sure you're signed in with that same email.
Sign out, quit the app, reopen it, and sign back in — this refreshes your license.

Then try installing Photoshop again.

If it's still not working, let us know:

If you continue to run into this issue, we can continue to troubleshoot. I hope this helps! ^CH

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