PS 27.11 Closes When Saving Documents

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The dialog box does not appear when the pulldown menu is used to select ‘save’ or ‘save as’. Using the keyboard shortcut gives the same results on a new document to be saved but an existing document is saved and the program does not close. I tried several fixes proposed by various sources but the result is the same. Everything works as it supposed to when I reverted back to version 27.10. I’m using Windows 11 version 25H2

Claire H.

Community Manager

Hi @bobd26357185, Welcome to the Photoshop Community forum! To better help you with this issue, we would like a few more details. Can you send your system info, a screen recording of the issue, and a numbered list of the exact steps needed to reproduce it? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here.

In the meantime, I would recommend trying these basic troubleshooting steps:

Clear your cache: You can clear your internal Photoshop cache quickly by going to Edit > Purge > All while the application is open
Reset System Preferences: try manually resetting your Photoshop preferences: https://adobe.ly/3VAnpxv
- Remember to back up your settings before doing the preference reset: https://adobe.ly/4hLWPJf
Use the Adobe Cleaner Tool to reinstall: https://adobe.ly/4e1ZNYX

If none of these steps work for you, please send over the requested information so we can continue troubleshooting. I hope this helps! ^CH

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bobd26357185Author

Known Participant

It seems to be working correctly now after resetting preferences. Thanks for the help.

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