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roderick_5616
Participant
October 31, 2024

PS workspace misaligned and frozen after startup

  • October 31, 2024
  • 4 replies
  • 334 views

When I strat up PS, the whole workspace is just misaligned, nothing is displayed in the workspace and I cant do anything except clicking the top menu (just like the screeenshot image). If I try to open a file or reset the workspace PS will freeze, then crash.

 

I didn't install any plugin or brushes, I tried reinstall but the problem still exist, this problem appered lately while I didn't change any setting or update my PS version, so I believe there's something wrong with my computer but not the PS itself.

4 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
October 31, 2024

@roderick_5616 As a side note - that screenshot looks like GPU issues. If you could, go to Photoshop Help Menu/System Info and copy/paste the report here. We may be able to help find a root cause for the issue and prevent a future occurance.

R
roderick_5616Author
Participant
October 31, 2024

I tried to delete all files in the "Adobe Photoshop 2023 Settings" folder and the problem seemed to be solved for now, thank you for your help

R
roderick_5616Author
Participant
October 31, 2024

Thanks for your reply but the problem remains even though I reset the preferences. Additionally, if I drag the PS window, I will see the whole window of PS "collapse" into different parts and showed some kind of "ghosting".

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
October 31, 2024

Try resetting your preferences:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Reinstalling may not have helped if you did not choose to delete/remove preferences prior.

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