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Known Participant
Nov 15, 2026 11:39 AM UTC
Open for Voting

Some AI models could not be downloaded.

Since Saturday, November 14, Photoshop, Camera Raw and Lightroom Classic (Windows 11) show this message when loading AI tools:

“Some AI models could not be downloaded. Please try again later.”

Already tried without success (partly together with Adobe chat support):

  • Signed out and back in to Creative Cloud
  • Restarted the PC
  • Reinstalled Creative Cloud
  • Installed an older Photoshop version, then reinstalled
  • No proxy configured
  • hosts file is clean (no Adobe entries)
  • Tested other DNS servers (1.1.1.1 / 8.8.8.8)
  • Firewall and ad blockers disabled
  • 149 GB free disk space, date and time are correct

Is there a known server-side issue, or a way to find out from the logs why the model download fails?

Thank you!
Thomas