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kenjonesimagery
Participant
May 13, 2026

This image has Content Credentials

  • May 13, 2026
  • 1 reply
  • 21 views

I’m getting Content Credentials message when I am trying to clean my own photos in photoshop with AI through firefly.  This will be a major problem and I’ll have to find another platform if it continues.  Is there a work around or bug fix for this?  

    1 reply

    Claire H.
    Community Manager
    Community Manager
    May 13, 2026

    Hi @kenjonesimagery, thanks for reaching out! There are a few things that we can try. The "Content Credentials" message indicates that the image has restrictions that prevent it from being used for generative AI training or creation. This is likely due to the content credentials being attached to the image. Please ensure that Content Credentials are enabled for the image. If the feature was disabled during editing or if the document was edited across multiple devices or users, it may result in missing edit information. Does this occur with all of your images?


    In the meantime, can you send your system info, a screen recording of the issue, and a numbered list of the exact steps needed to replicate it? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH