Skip to main content
Participant
September 15, 2026

thumbnails not showing when selecting a picture to open

  • September 15, 2026
  • 9 replies
  • 89 views

when trying to open a picture the icons of the pictures are not showing the thumbnail in the open file window

    9 replies

    Phil D850Author
    Participant
    September 15, 2026

    After double checking, I noticed that the finder of macOS is not displaying the image thumbnails but generic icons, which might be the source of the problem in photoshop 

    Srishti Bali
    Community Manager
    Community Manager
    September 15, 2026

    Hi @Phil


    If I understand the conversation above correctly, the image thumbnails are not appearing in the Open file window in Photoshop, while they appear correctly in Finder.

    If that’s correct, could you please check whether you see the same behavior in the Save and Save As windows as well?


    Please let us know what you observe. This will help us narrow down the issue.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
    davescm
    Community Expert
    Community Expert
    September 15, 2026

    What version of Photoshop and operating system? The File Open dialogue uses the operating system.

    Is the lack of thumbnails all file types or just a specific type e.g. PSD/PSB ?

    Dave

     

    Edit : Sorry Ged you posted while I was typing. Same questions though 😊

    Ged_Traynor
    Community Expert
    Community Expert
    September 15, 2026

    ​@Phil D850 what exact version of Photoshop and operating system are you using, are you referring to JPEG images, PSD’s or something else

    Phil D850Author
    Participant
    September 15, 2026

    updated this morning to sequoia 15.8 on a iMac Pro

    photoshop 27.10.0

    jpeg/jpg images, raw images from my camera

    tiff 

    nothing is displayed 

    although on the welcome window the recent files icons are displaying the thumbnails correctly

     

     

    jane-e
    Community Expert
    Community Expert
    September 15, 2026

    ​@Phil D850 wrote: “updated this morning to sequoia 15.8 on a iMac Pro”

     

    What kind of chip does your iMac have? Intel or M1 through M5?

    Jane