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Majed5C34
Participant
September 27, 2025

Unable to download, export or save document

  • September 27, 2025
  • 1 reply
  • 71 views
unfortunatley everytime i want to download my file or save it i am unable and send an error, i am affraid to close the web tab and lose all my progress

1 reply

Srishti Bali
Srishti Bali
Legend
October 14, 2025

Hi @Majed5C34 

 

Sorry for the delayed response. I hope the issue is resolved by now. If not, could you please share a few more details to help us investigate this further?

  • What exactly happens when you try to download or save — do you see an error message? If yes, please share a screenshot or the exact error text.

  • Which browser and operating system are you using?

 

Once we have these details, we’ll be able to guide you with the right troubleshooting steps.

 

Regards,

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