Participant

Unable to open PDF in release 25.11

Forum|Forum|1 year ago
July 31, 2024
5 replies
382 views

Updated Photoshop to 25.11 this morning on a MacBook Pro running Sonoma 14.5 and no longer able to open PDF files in Photoshop. Tried a variety of files created previously be me and others from outside my organisation.

All flag up "Photoshop could not complete your request because of a program error"

Rolling back to Photoshop 25.9.1 does allow PDFs to be opened so looks like a 25.11 bug.

macOS

Kevin Stohlmeyer

Community Expert

@BecD are these PDFs local or on a network share/external? If so try dragging local and opening.

Kevin Stohlmeyer

Community Expert

Confirmed with @Lumigraphics - I'm on Sonoma 14.5 with no issues opening PDFs in Photoshop 25.11. Sounds like you may have a bad install? Uninstall and try again?

L

Lumigraphics

Legend

Sonoma 14.6 JUST came out yesterday. But PDFs were opening in 14.5 as well.

You definitely want to be on 14.6, Apple fixed a huge pile of security bugs plus a number of enterprise issues that you might see in a network environment.

B

BecDAuthor

Participant

@Lumigraphics that's interesting, 14.5 is the most recent version we're permitted to use by our IT department. I'll chase with them about when we'll be allowed to access 14.6.

L

Lumigraphics

Legend

I'm not seeing this on Sonoma 14.6, Photoshop 25.11.

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