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kwasik2137
kwasik2137
Participant
November 15, 2024

Unable to use photoshop due to error 205. Photoshop only works on newly created windows user

  • November 15, 2024
  • 1 reply
  • 64 views

Hello,

 

I just spent 2+ hours on chat/ remote sharing my desktop with support agent which led to nothing.

Trying to launch the app results in 205 error unless it's on another windows profile (created just for this by support agent).

The agent then blamed everything on Microsoft and closed the case.

 

I hope the community could help me find a solution

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
November 15, 2024

Hey, @kwasik2137. Welcome to the Photoshop Community. I'll help you figure this out. 

If it is a personal machine, try these steps. Try these workflows & report back with what you find:

 

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

 

Let us know if the error persists. Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

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