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July 31, 2026

Version 27.2 Cannot Change Brightness and Contrast locked on the dropper tool

  • July 31, 2026
  • 1 reply
  • 13 views

Photoshop Version: 27.2.0 (Windows)  (sorry not 27.2.2 as per title)

Steps to reproduce:

  1. Open Photoshop.
  2. Create a new RGB 8-bit document.
  3. Select Image → Adjustments → Brightness/Contrast.
  4. Instead of opening the Brightness/Contrast adjustment, Photoshop enters an eyedropper/modal state.
  5. Menus become disabled until Esc or Enter is pressed.
  6. Repeating the command eventually leaves Photoshop locked in the modal state.

Expected behaviour:
Brightness/Contrast dialog (or Properties panel) opens.

Actual behaviour:
Eyedropper/modal state appears, preventing use of the command.

    1 reply

    Claire H.
    Community Manager
    Community Manager
    July 31, 2026

    Hi ​@denisef94758746, Thanks for reaching out to the Photoshop Community Forums! Thank you for the detailed steps. Unfortunately, I am unable to reproduce this behavior on my end. Let's try a few things first to see if it helps:

    • Resetting Photoshop Preferences: Meanwhile, you can try to reset the preferences of Photoshop using the steps mentioned here:  https://adobe.ly/4jmvs7u. Please back up your settings before resetting the preferences. You can check:  https://adobe.ly/3YW1WOu

    • Disable your GPU: First, make sure to download and install the latest graphics driver directly from your GPU manufacturer's website. https://adobe.ly/4fJO80O

    If none of these steps work for you, please let us know, and we can continue troubleshooting. I hope this helps! ^CH