Video card failure while working in Adobe Photoshop with file loss and no possibility of recovery
- November 13, 2024
- 5 replies
- 630 views
Event: while working on photoshop the laptop screen goes black, but the system itself does not turn off. I turn off the laptop by holding the button for 10 seconds. Then, after the system starts, the file that was open at the time of the crash becomes inoperative.
I have been facing this situation for this year (2024). The situation is reproduced for some unknown reason to me, the photoshop file can be of completely different sizes. The situation is reproduced every 1-3 months. In total, it was 8 times. I could not find a solution. Now in the 2025 version there is no such difficulty yet. I suspect that the situation may be related to my RAM, since after installing it I began to observe such problems, but this is not at all certain, since such a situation has never happened with other programs and games. The situation repeats only when Photoshop is running and other programs may not be running at all. Couple of times I trird to open a broken file in After Effects and my file somehow saved layers, and opened only there, I re-saved it and worked in Photoshop after that again. But now I just make copies of the file more often manually as a solution.
