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Participant
August 16, 2026

when I load Photoshop, it locks up and does not respond to anything. have to use Task Manager to close, I have all the newest updates the version is V27.91. not sure what to do

  • August 16, 2026
  • 1 reply
  • 4 views

When I load Photoshop, it locks up and does not respond to anything. it just freezes once it loads does not respond to keyboard or mouse, have to use Task Manager to close, I have all the newest updates the version is V27.91, I also have Photoshop Bata that works perfectly fine

1 reply

Trevor.Dennis
Community Expert
Community Expert
August 16, 2026

Did previous versions run OK?

What plugins do you use? Are the same plugins installed for both the release and Beta versions?

Try starting Photoshop while holding down the Shift key.  This forces Photoshop to open but ignores all installed plugins, extensions etc.

Open the Beta version and go Help > System Info > Copy and paste to this thread.  This will tell us what we are dealing with.