Skip to main content
Participant
September 2, 2024

Where do I write to cancel my trial subscription?

  • September 2, 2024
  • 2 replies
  • 262 views

Куда мне написать, чтобы отменить пробную подписку? Хочу отменить, но не могу, потому что написано сначала заплатить, а я не хочу пользоваться программой и платить тоже не хочу. Как отменить?

2 replies

MarekMularczyk
Community Expert
Community Expert
September 2, 2024

As Axek mentioned here, you will need to contact Adobe customer service, specific to your country where you purchased the subscription.

If you're on a standard yearly subscriptions, you won't get any refund for remaining months as it's a yearly commitent (and lower price).

 

Adobe Community ExpertAdobe Certified Professional
AxelMatt
Community Expert
Community Expert
September 2, 2024

Please take a look here: How to cancel your Adobe Creative Cloud plan or membership 

 

If this doesn't help you have to contact the Adobe support. This is a public forum, not the link to Adobe support. Sorry, but we're normal users  and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 


If you like you can also use Twitter (now X):  Adobe Care (@AdobeCare) / X

 

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI