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lucellent
Inspiring
October 23, 2024

(Win-only) Remove Tool Photoshop 26.0.0 crashes randomly (1003218)

  • October 23, 2024
  • 8 replies
  • 1119 views

I've had it crash at least 5 times now. It happens randomly but I noticed often when trying to use the Remove Tool.

 

 

    8 replies

    Jqqerry
    Jqqerry
    Inspiring
    November 13, 2024

    @Ronald Samonte As expected, it was an issue with GPU drivers as I expected a few months ago.
    Then I just have to wait for a version that's compatible with this driver (now really no problem, not opting for the option of not using GPU like stable) to be released from Photoshop.

    R
    Ronald Samonte
    Participant
    November 13, 2024

    I just updated my graphics driver to the latest November update of NVIDIA Studio, and so far, it has solved my problem with Photoshop 2025 crashing if I use the remove tool.

    Jqqerry
    Jqqerry
    Inspiring
    November 5, 2024

    @Sameer K Hello Sameer.
    Are the issues related to the current remove tool related to the thread below?

    You said you found the root cause around May 22nd and the fix will be released soon, but now seeing this Crash or Slow happening to RemoveTool, I suspect an issue with Nvidia drivers, what's the current situation with this?

    https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-ps-error-could-not-complete-your-request-select-subject-classifier-model-not-loaded-correctly/idc-p/14909418/page/4#M112350

     

    Or is this a separate matter?

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    November 5, 2024

    Hey, @Jqqerry! Thanks for tagging me here. 

    The issues mentioned are not related. Both tools happen to have options for Stable and faster processing modes, but the mechanics are different for both. 

     

    The team is working on the mentioned issue. 

     

    Thanks! 
    Sameer K

    L
    lucellentAuthor
    Inspiring
    October 26, 2024

    The crash happens very often when using the remove tool. Here's the log.

     

    <?xml version="1.0"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport serviceVersion="16.7.0.202408221003_c7c60a5" clientVersion="16.7.0.202408221003_c7c60a5" applicationName="Adobe Photoshop" applicationVersion="26.0.0" build="20240927.r.26" source="Windows-Client" crashType="n/a">
    <time year="2024" month="10" day="26" hour="21" minute="38" second="6" timeoffset="120" timezone="FLE Daylight Time" crsessionduration="42727"/>
    <user guid="fa399fc6-9b3b-44e1-92c0-d266c43262c5"/>
    <system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="bg-BG" oslanguage="en-US" ram="65445" machine="AMD Ryzen 7 5800X 8-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="16" cpuType="8664" cpuFreq="4100 MHz" processorArchitecture="9"/>
    <gpu>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3090" description="NVIDIA GeForce RTX 3090" driverDate="20240926000000.000000-000" driverVersion="32.0.15.6590" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2204&#38;SUBSYS_87D91043&#38;REV_A1&#92;4&#38;1D81E16&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
    </gpu>
    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF6963A3703">
    <backtrace crashedThread="0">
    <thread index="0">
    <stackStatement index="0" address="0x00007FF6963A3703" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
    <stackStatement index="1" address="0x00007FF696395E16" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
    <stackStatement index="2" address="0x00007FF69637CE5C" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
    <stackStatement index="3" address="0x00007FF69637B61C" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
    <stackStatement index="4" address="0x00007FF69637BAB5" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
    <stackStatement index="5" address="0x00007FF6962D1F60" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
    <stackStatement index="6" address="0x00007FF6962E03C5" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
    <stackStatement index="7" address="0x00007FF696278F11" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
    <stackStatement index="8" address="0x00007FF6935CEBA2" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="9" address="0x00007FF6935CED36" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="10" address="0x00007FF6934157DF" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="11" address="0x00007FF6934147F9" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="12" address="0x00007FF693415D8E" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="13" address="0x00007FFC4353C006" symbolname="tbb::detail::r1::cache_line_size"/>
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    <stackStatement index="15" address="0x00007FF6934153BE" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="16" address="0x00007FF693415BB1" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="17" address="0x00007FF693416A54" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="18" address="0x00007FF6934163B1" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="19" address="0x00007FF696265F60" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
    <stackStatement index="20" address="0x00007FF696250356" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
    <stackStatement index="21" address="0x00007FF6948B11D4" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="22" address="0x00007FF6948CADC7" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="23" address="0x00007FF692DFC737" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="24" address="0x00007FF692DFD344" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="25" address="0x00007FF6924CE8E2" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="26" address="0x00007FF692C37788" symbolname="AIDE::PaletteInfo::operator="/>
    <stackStatement index="27" address="0x00007FFC9B29287A" symbolname="RtlHashUnicodeString"/>
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    <stackStatement index="29" address="0x00007FFC9AEE257D" symbolname="BaseThreadInitThunk"/>
    <stackStatement index="30" address="0x00007FFC9B28AF08" symbolname="RtlUserThreadStart"/>
    </thread>
    </backtrace>
    <registerSet>
    <register name="RAX" value="0x0000000000000001"/>
    <register name="RBX" value="0x000001C310D7B5A0"/>
    <register name="RCX" value="0x4BC40589B3D80000"/>
    <register name="RDX" value="0x0000000000000002"/>
    <register name="RSI" value="0x0000003EEF00DAB0"/>
    <register name="RDI" value="0x000001BB63576340"/>
    <register name="RSP" value="0x0000003EEF00D520"/>
    <register name="RBP" value="0x0000003EEF00D940"/>
    <register name="RIP" value="0x00007FF6963A3703"/>
    <register name="EFL" value="0x0000000000010202"/>
    <register name="LastExceptionToRip" value="0x0000000000000000"/>
    <register name="LastExceptionFromRip" value="0x0000000000000000"/>
    </registerSet>

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    <binaryImage start="0x00007FFC77E40000" end="0x00007FFC77FFB000" path="Windows.Globalization.dll" version="6.2.22621.3672"/>
    <binaryImage start="0x00007FFC6F510000" end="0x00007FFC6F539000" path="globinputhost.dll" version="6.2.22621.3672"/>
    <binaryImage start="0x00007FFC22F90000" end="0x00007FFC23030000" path="tiptsf.dll" version="6.2.22621.3672"/>
    <binaryImage start="0x00007FFC92270000" end="0x00007FFC92315000" path="policymanager.dll" version="6.2.22621.4111"/>
    <binaryImage start="0x00007FFC7E760000" end="0x00007FFC7E810000" path="OneCoreCommonProxyStub.dll" version="6.2.22621.4249"/>
    <binaryImage start="0x00007FFC8A040000" end="0x00007FFC8A0FC000" path="StructuredQuery.dll" version="7.0.22621.4249"/>
    <binaryImage start="0x00007FFC68A60000" end="0x00007FFC68A6E000" path="atlthunk.dll" version="6.2.22621.1"/>
    <binaryImage start="0x00007FFC78630000" end="0x00007FFC78BA7000" path="windowsudk.shellcommon.dll" version="6.2.22621.4317"/>
    <binaryImage start="0x00007FFC8AA70000" end="0x00007FFC8ABE9000" path="Windows.UI.dll" version="6.2.22621.4249"/>
    <binaryImage start="0x00007FFC784B0000" end="0x00007FFC78625000" path="Windows.UI.Immersive.dll" version="6.2.22621.3672"/>
    <binaryImage start="0x00007FFC711E0000" end="0x00007FFC71629000" path="UIAutomationCore.DLL" version="7.2.22621.4249"/>
    <binaryImage start="0x00007FFC7E670000" end="0x00007FFC7E75C000" path="Windows.Storage.Search.dll" version="6.2.22621.4249"/>
    <binaryImage start="0x00007FFC91EF0000" end="0x00007FFC91F0A000" path="NetworkExplorer.dll" version="6.2.22621.3527"/>
    <binaryImage start="0x00007FFC7EB40000" end="0x00007FFC7EC56000" path="MrmCoreR.dll" version="6.2.22621.3672"/>
    <binaryImage start="0x00007FFC70490000" end="0x00007FFC7050E000" path="PhotoMetadataHandler.dll" version="6.2.22621.3672"/>
    <binaryImage start="0x00007FFC73F50000" end="0x00007FFC73FF0000" path="ntshrui.dll" version="6.2.22621.4249"/>
    <binaryImage start="0x00007FFC6F440000" end="0x00007FFC6F506000" path="adobe\CoreSync_x64.dll" version="7.2.0.58"/>
    <binaryImage start="0x00007FFC6F260000" end="0x00007FFC6F434000" path="FileSyncShell64.dll" version="24.192.923.6"/>
    <binaryImage start="0x00007FFC6CF40000" end="0x00007FFC6CF77000" path="EhStorShell.dll" version="6.2.22621.1"/>
    <binaryImage start="0x00007FFC6CE60000" end="0x00007FFC6CF32000" path="cscui.dll" version="6.2.22621.3672"/>
    <binaryImage start="0x00007FFC01D10000" end="0x00007FFC02A79000" path="adobe\DirectML.dll" version="1.13.1.0"/>
    <binaryImage start="0x00007FFAA99D0000" end="0x00007FFAB1D06000" path="nvdxdlkernels.dll" version="32.0.15.6590"/>
    <binaryImage start="0x000001BA60420000" end="0x000001BA61B8F000" path="nvcuda64.dll" version="32.0.15.6590"/>
    <binaryImage start="0x00007FFC00610000" end="0x00007FFC01D0F000" path="nvptxJitCompiler64.dll" version="32.0.15.6590"/>
    <binaryImage start="0x00007FFBD7A60000" end="0x00007FFBD8BE9000" path="adobe\adobe_c2pa.dll"/>
    <binaryImage start="0x00007FFC27030000" end="0x00007FFC29668000" path="nvoglv64.dll" version="32.0.15.6590"/>
    </binaryImageSet>
    <dumpType>
    Mini
    </dumpType>
    <hbLogSessionDllStatus>

    </hbLogSessionDllStatus>
    </crash>

    <sessionId>
    8c4b1b20-2c87-4805-b869-29ffc6ce0902
    </sessionId>
    <imsUserGuid>
    B37A291B522CAC630A490D4C@AdobeID
    </imsUserGuid>
    </crashreport>

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    November 4, 2024

    Hey Everyone! Thanks for the votes. At this stage, the behavior isn't specific to each report.

     

    I've reviewed the crash report submitted by @lucellent and @Ronald Samonte. They hit 2 related bugs that the team is already working on. 

     

    Please try using Photoshop Beta from the Creative Cloud desktop app > Apps > Beta Apps section and check if the issue exists. A fix will likely be first included in Photoshop (beta). 

     

    Thanks!
    Sameer K

    (Use '@mention' to tag me when you reply)

      R
      reb_2379
      Participant
      October 24, 2024

      same here. crashed when I attempt to open anything.

      R
      Ronald Samonte
      Participant
      October 24, 2024

      I’ve experienced the same. Reverted back to Photoshop 25.12

      尘
      尘光37_2
      Known Participant
      October 24, 2024

      而且运行速度特别慢

      B
      bnw_2452
      Participant
      October 24, 2024

      me too

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