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Black_Bear_Vids
Participating Frequently
April 5, 2025

25.2 Crashing Computer Regularly

  • April 5, 2025
  • 14 replies
  • 1170 views

I like to keep my apps up to date to utilize the newest features. However, in the latest update where some of the new AI timeline features have been implemented, Premiere Pro CC will not run consistantly without crashing my entire PC. I'm a full-time video editor and have ruled out any mechanical errors in my machine. I've also ruled out extensions, files types, and all that. I consistantly edit with all of these and have never had problems in past versions. Just suddenly with 25.2.

 

If it helps, I'm using...

- Windows 10

- AMD Threadripper 16-core 2900x

- MSI Nvidia 3060 12gb vram

- 128 gb ddr4 ram

- 1000 watt power supply

- All m.2 and ssd drives

 

This machine has run adobe apps perfectly for a long time and I've gone through all the troubleshooting to discover everything else is fine, it's 25.2. I've already rolled back to a previous version which helped, so this post is more just to complain about the issues and not really to look for a solution right now, but a patch in 25.3 to make the app more stable would be really nice. 

 

I'm able to open Premiere, use the app for maybe 15 minutes with anything from heavy to light use, then it will randomly lock up my whole PC for no reason. Could be a new timeline or existing project. Locks up either way. Sometimes it's when I drop a new clip into the timeline, sometimes when I start playback, sometimes when I just pull Premiere back up after having another tab open on top of it. It will freeze the app, my mouse, entire pc, then only be solvable with a hard reset. It'll even keep playing timeline audio after the freeze if it freezes during playback. I edit c-raw, mp4, xfavc, mxf, footage almost entirely. I use proxies if I need to. No problems up until now either way. No other apps are even open when freezes occur. I've had hardware monitoring apps open to rule out those problems, everything is up to date, drives have plenty of starage, internet is functioning, etc etc.

 

Anyways, 25.2 needs major stability help! 

    14 replies

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    Black_Bear_VidsAuthor
    Participating Frequently
    April 7, 2025

    Appreciate that feedback. I've been doing the best I can to watch components temperatures and general performance data while I edit to try and rule hardware issues out. From what I can tell, temperatures seem fine, I don't recognize any bottlenecks in voltage or wattage or things like that, and the PC seems to throttle normally, but not insanely. I've been able to use other apps, play graphics hungry games, run benchmark apps like Cinebench and all without issues. Right now I'm running HWinfo and it's logger to see if I can catch sensor activity when it crashes. But honestly, the only reliable fix that I have found is physically disconnecting my computer from the Internet while editing. This seems to keep the entire machine from crashing. So it could entirely be a driver. 

      Alexander_DVA
      Adobe Employee
      Alexander_DVA
      Adobe Employee
      April 7, 2025

      Thank you for your feedback - if your whole system freezes this indicates that you have a hardware issue like e.g. overheating CPU/GPU/Power-Supply which would only happen under heavy use.

      Ironically a more efficient software would trigger this more quickly as it use the hardware more per time - so the new update  might just run into problems that it did not trigger before as it makes better use of all your hardware.

      In theory this should also trigger by running any other intensive GPU benchmarks for long enough if you want to cross check against that.

      Best regards,
       Alexander

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      Amal MP
      Known Participant
      April 7, 2025

      Also experiencing the same issue. When working with Premiere for some time, it becomes choppy and displays a black screen. A major reason for this is memory overflow, which I mentioned in a previous post, but didn't receive any feedback or fixes. With the latest update, I'm now unable to apply transitions to my clips.

      VD
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      Black_Bear_VidsAuthor
      Participating Frequently
      April 6, 2025

      Found an odd but effective fix to get around the crashing problem. When I disable my internet connection, it works perfectly. Curious if that's the new AI additions crashing the program.

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