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Help us improve Premiere! If you’ve encountered a technical issue or found an error in our documentation, please let us know. Help Us See What You’re Seeing To help our engineering team resolve this as quickly as possible, we need to see exactly what’s happening on your end. Detailed reproduction steps allow us to jump straight into the fix. Please use this template:Issue: A short description of the problem. Steps to Reproduce: A numbered list of the exact steps needed to replicate the issue. Expected Result: What should happen after the final step? Actual Result: What actually occurred? Screen Recording: If possible, include a recording of your screen showing the issue. Premiere Version: How to find the exact version of Premiere you're using. Operating System: Specify Windows or macOS, along with the version. GPU Driver (Windows only): Please let us know your video card driver version. We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio
I can no longer use Premiere to work. I'm paying for a service that bugs out constantly, and I have a great laptop to run it on. Can someone from Adobe explain to me why this is happening?There's no M4A footage that would cause this, and even if there were, that's no excuse for software this expensive to have the problem. I need to know how to eliminate it.I'm on the latest Premiere update as well as the latest macOS update. I've already tried lowering the playback resolution, even though the footage is only 1080p. I won't use proxies for a 1080p video, and for software this expensive, that's not an acceptable solution either.I need to understand why this keeps happening while I'm editing simple videos with no effects. I'm only doing the rough cut.Frankly, this is ridiculous, especially on a machine as powerful as mine. So one of three things needs to happen: either Adobe gives me free years of service, lowers the price, or finally fixes these problems for good. As it stands, I'm payin
This is happening on v. 26.2.2 (build 3) AND the BETA version. In fact, it’s been happening for a while and I’ve complained about the LLM on Premiere a few times. I have a very simple talking head script. And it includes saying words not in the LLM like GEEKAZINE or GEEKAZINE.COM. Since Premiere’s LLM doesn’t know the word, it replaces it with [...] in text. There is no custom add word option. There is no way to use another LLM. This is getting really frustrating!!! The other day I went to edit a video. I went to filter out pauses. It KILLED the video because it would take out areas of clearly articulated text. If I correct the text in the transcript the ellipse still exists and cuts out clear text. I cannot trust AI text. All I use it for is editing. If I have to do anything such as transcribe for video, I go to other sites that can recognize GEEKAZINE and other words without a problem.
When adding a dip to black on a sequence , the footage is very laggy as it scrolls through the dip to black. Ince this has passed all footage is fine again … tested on multiple devices and same issue occurred. This has happened since latest version release
I’m trying to understand what happened. For the last week my Premiere 26.2 won’t quit or close. How it happens:I work on projects (any) At a certain moment I want to close Premiere, so I save it with Ctrl+S and click the close application button in the upper right-hand corner of its window. Nothing happensI left it for an hour and it won’t close even then. The only way to close Premiere now is to click the application several times to make it blank and “Application does not respond” or close its process.The worst thing - I have no idea what happened. I didn’t install any other programs as of late, I did not change any preferences anywhere. And it happens with all projects, be them new or old, or even empty. What is even stranger - After Effects does the same!My troubleshooting includes:resetting Pr and AE preferences turning off all third-party plugins purging cache restarting, trying the safe modeNothing helps. Before the next step - uninstalling ALL third-party plugins and then the
Premiere 2026 Color Management is a lie S-Log3 is hard-clipping and acting like trash 8-bit footage I am shooting 10-bit S-Log3 on Sony cameras for maximum dynamic range, but Premiere Pro 2026 is completely destroying the data before I can even touch it. Adobe claims "native log support," but the current color management pipeline is an absolute joke. When I pull down the Exposure slider in Lumetri to recover highlights, nothing rolls back in. The highlights are permanently baked-in and clipped, exactly like I'm editing compressed 8-bit smartphone footage. Even if I try to adjust exposure at the Source level, use "Interpret Footage" overrides, or stack Lumetri instances, Premiere’s backend automatic tone mapping forces a destructive Rec.709 conversion FIRST in the rendering order, clamping the highlights and holding my 10-bit sensor data hostage. If your "automatic color management" clips the data before the exposure sliders can access the raw log curves, it isn't color management—
Desde hace 1 mes, noté que tanto Premiere Pro cómo Media Encoder, no me permiten seleccionar la opción de Codificación por Hardware, ya sea tanto H.264 cómo H.265, que son los formatos que más utilizo y que llevo usando por años.Ya modifiqué los settings, ya sean los de perfil, el nivel 5.2 o superior, CBR o VBR, 4K o 1080pNo pasa únicamente con videos editados en premiere, pasa con cualquier video que quiera ingresar a premiere o directamente a Media Encoder. Entonces, la opción de que fuera algún efecto que no use GPU, queda descartado.Mis Specs sonRyzen 9 9950X3DRTX 5080128GB RAMWin 11 ProYa desinstalé y reinstalé los drivers de Nvidia StudioYa borré las preferencias de ambos programas y utilicé la herramienta de limpieza de Adobe con ambos.Esto no me pasa con Davinci ni con Handbreak, dónde si puedo utilizar la codificación por Hardware.¿Saben si es un problema común o reciente?¿Existe solución?Si no, para saber si tendré que reinstalar Windows.Gracias por su atención
If I try to track an object mask it simply says initializing and stays in that loading dcreen
After changing a sequence's resolution (via Sequence Settings), using **Motion** direct manipulation in the Program Monitor causes every type of element — video clips, images, text, graphics, anything — to move much faster than the mouse cursor when dragged.This is NOT limited to nested sequences. It happens with all clip types equally.The root cause appears to be that Position coordinates remain calculated in the **original sequence coordinate space**, while the Program Monitor canvas now reflects the **new resolution**. This creates a mismatch ratio between mouse movement and actual element displacement.
I tried to transcribe a sequence and keep getting the no dialogue found error. The audio is at a good volume and it is very clean as I used the adobe podcast tool. I select the audio in my timeline go to the text window and select transcribe sequence. I get the no dialogue found error. I tried it again on a sequence where I had successfully transcribed and added captions. I received the error again. I uninstalled and reinstalled premiere pro and still have the issue. Also tried changing the sound to mono. No luck.
The new masking/pen tool process is frustrating. It’s good that there are more controls, but it’s just not thought through…If I select my layer in the timeline, then select Lumetri Color in Effects Controls, then click the pen masking tool (Which is different from the masking tool!) it does NOT keep the keyframe data. I tried with select object mask tool as well, and still it doesnt seem to be holding the tracking data. My mask just stays whereever I place it last. Even if I manually set keyframes for the mask path and position, then go to a different spot, not only does the new spot not automatically create a keyframe for you when you make a change!!! but it still doesn’t update if you manually create new keyframes there and change the mask.It’s completely broken..Premiere Pro version 26.2.2M1 Ultra Mac Studio. OS 15.7.2Footage: Sony A7s3 HEVC 10bit 422 4k (Shot in 60fps, interpretted to 23.976)HD 9x16 timelineWorking on a professional commercial for an international brand and I’m una
The following Object mask issues make its use rather complicated:Object Mask + timeremapping: when used together without nesting, the mask is tracked at a normal speed, lagging behind or going further from the tracked object:Applying the object mask and THEN timeremapping brings a visual glitch during the remapped part: This visual glitch remains even if after the timeremapping you nest it and then track and apply the mask. RateStretch + render and replace - object moves inside the cutout, though without rendering the mask is perfect: Reversed time and object mask freezes the mask when rendered and replaced: Transform + Object mask - object moves inside the cutout (I don’t need to mention that motion blur is available only in the Transform effect). Only nesting helps but in some cases to apply certain effects you have to nest the nest inside the nest which totally ruins the workflow: The same happens with any other transform effect. But at the same time transitions work alright, affect
Send to Premiere on Desktop from iPhone said it had completed 100% successfully, but it hadn't. There was still syncing happening in the background that was then killed when I deleted the project from my iPhone. If it says it has completed successfully, then it should all be synced. Otherwise there should be a secondary message to advise when it has finished so if you want to delete the project from phone, you can.
Properties panel causes severe freezing on any interaction — 40+ second hangs, complete unresponsivenessPremiere Pro 26.2.2 (latest stable release as of May 2026) freezes severely whenever the Properties panel is used. The issue was also reproduced on the latest Premiere Pro 26 Beta — confirming this is not version-specific within the 26.x branch. Specific examples:Adding a simple text element and attempting to change color, border, or shadow: 40+ second freeze before any response Editing background color or text color: application becomes completely unresponsive, requires force-close Applying a simple mask to any element: full hang Editing an existing caption: application freezes for 30–60 seconds or indefinitelyThis is not occasional lag — every single interaction with the Properties panel triggers a freeze. The issue is consistent across all projects (new and existing), all sequence types, all source file formats (H.264, MP4, ProRes), and all timeline operations involving Properties
O Premiere está travando muito nas legendas automáticas, deixando a timeline mais lenta, quando você tenta mudar a posição das legendas pelas propriedades, quando tenta mudar fonte é um processo massante...O pior é que isso não existia até a versão 24, agora na 25 é bug atrás de bug, como isso é possível?
Olá, equipe da Adobe Premiere Pro.Depois da atualização mais recente do Premiere, comecei a ter um problema sério com o áudio dentro da timeline.O comportamento está assim:Qualquer áudio colocado na faixa A1 toca apenas no lado esquerdo. Se eu mover o mesmo áudio para a faixa A2, ele toca apenas no lado direito. Quando coloco na faixa A3, o áudio fica completamente mudo, sem saída de som.Isso acontece com qualquer arquivo de áudio dentro do projeto, mesmo arquivos diferentes. Antes da atualização estava funcionando normalmente.Já verifiquei:Cabos e fones de ouvido Configurações básicas de saída de áudio do sistema Balanceamento estéreo Diferentes arquivos e projetosO problema parece estar relacionado ao roteamento/configuração das faixas de áudio dentro do Premiere após a atualização.Gostaria de ajuda para identificar:Se isso pode ser um bug da atualização Alguma configuração que foi alterada automaticamente Como restaurar o comportamento normal das faixas de áudioEstou usando:macOS Ad
latest version of premier pro hanging frequently on my latest high-end PC, when I downgrade to old version there is no problem. please fix it
I was using the latest version, 26.2.2. Everything was mostly fine, but whenever I need to click into a drop-down menu, it freezes up. Sometimes it will do the action I attempt to make, but sometimes it won't. This also happened when attempting to crop a video in the Properties tab. The Effect Controls seem to work fine. It will sometimes take multiple minutes for it to unfreeze. I reverted back to 26.0.2, and now it’s working great.
26.2 had freezes. I upgraded to 26.2.2 as the promise was that the freezing problem was solved. (official mention on Updates). Instead, I can’t even hit the report button, without Premiere freezing. Since we have to maintain a proper language in messages, I will just say that it’s not only dissapointing but most importantly costing time and money having to once more revert to two versions before, in order to get the job done. Since 26.0.2 is perfectly working, but 26.2 and 26.2.2 freeze, it’s 100% proof that things are messed up in the two latest versions! I mention that so you don’t just ask what the problem is, i clearly stated it.
first description is all to add.
I'm having a problem with the Object Mask tool in Premiere Pro 2026. After selecting the object, I click to start tracking, but the tool keeps loading forever and never finishes. I've already tried clearing the cache, restarting the program, and restarting the computer, but nothing worked. I suspect there was a problem with the most recent update.
Select a clip and enable direct manipulation by clicking on it. Guides will only appear for the duration of the selected clip. (ver. 26.2.2)
Premiere Pro v26.2.2 no me transcribe nada, literalmente nada. Se queda cargando para luego quedarse ahí quieto. Mi única solución después de perder horas fue volver a reeditar todo en la versión 2024 ya que ahí la transcripción me funciona PERFECTO. Enserio, tengo todo descargado en la v26.2.2, el paquete de idioma, el enhance speech, pero aun así nada de nada. Y no es un tema de archivo ni nada de eso ya que, como menciono, la versión del 2024 me funciona mucho mejor.
Hello Adobe Support,I am experiencing a serious issue with the transcription and captioning feature. The transcribe tool is no longer accurately detecting clear spoken audio and is leaving out large portions of dialogue when generating captions.The audio in my videos is clear and understandable, but the transcription is either completely skipping words and sentences or replacing clearly spoken words with incorrect words. This is happening across multiple videos, so it does not appear to be an issue with one specific file.Previously, the captioning feature was extremely accurate and would catch almost everything that was said. Now, the accuracy has dropped significantly. I would estimate that the captions are currently less than 50% accurate, even when the speech is clear and easy to hear.The main issues I am seeing are:1. Clear spoken words are being ignored completely.2. Full phrases and sentences are missing from the captions.3. Words that are detected are often being replaced with i
After updating to version 2026, the option to remove pauses after transcription is malfunctioning. I'm having to use third-party programs, even though it worked fine in version 2025.
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