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joea15691215
joea15691215
Participant
June 8, 2026

Export freezes while "Preparing Content Credentials"

  • June 8, 2026
  • 1 reply
  • 17 views

Export freezes while "Preparing Content Credentials”

Exporting as usual and the first loading screen while exporting says “Preparing Content Credentials” and is stuck at 100%. I’ve tried toggling Content Credentials on and off. I’ve cleared my cache. I’ve tried moving on and out points, I’ve tried rebooting, I’ve tried exporting different codecs. 

 

If I export with Credentials on, it says "Applying Content Credentials” and also freezes at 100%. I’ve verified my identity and credentials. 

 

I’ve tried media encoder with things toggled on/off and multiple codecs. I’ve also tried other project files. 

 

I must export. 

    1 reply

    KatieToo
    Community Manager
    KatieTooCommunity Manager
    Community Manager
    June 9, 2026

    Hi ​@joea15691215 

    Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

    I see you mentioned you have Content Credentials toggled off even and still having issues with the export, correct? That makes me wonder if there’s not something else contributing to this export issue. I believe with Content Credentials too that you can create a preference to save how you’ve set that up that’s stored under Preferences. If you created that, have you recently cleared your Preferences, as well?

    Hoping one of the clips doesn’t have corrupted metadata (which can go deeper than a clear cache can normally do, as I saw you’d already done that) but maybe we can narrow down where if that is happening. What happens if you only select 30 seconds or front half or back half of your sequence for exporting?

    Lastly, what kind of media are you working with? Is it in a stable format like Apple ProRes or maybe try encoding just one as a test and see if just that clip will export properly with Credentials on/off?

    Sorry for the frustration and hope we can help soon! 

    Appreciate your post,
    Katie

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