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matthiasb22762405
Participant
June 27, 2024

A low-level exception occured in

  • June 27, 2024
  • 4 replies
  • 523 views

I'm using Adobe Premiere Pro Version 24.4.1. (Build 2) and still get this error message every single time

 

A low-level exception occured in

mlc.dll (GetAVICodecs)

 

How can I fix this error?

 

 

    This topic has been closed for replies.

    4 replies

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 17, 2024

    I updated the status of this bug report.

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    M
    matthiasb22762405Author
    Participant
    July 3, 2024

    any update?

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 16, 2024

    Hi matthiasb22762405,

    Thanks for checking in. Sorry that you have not heard back from the team yet. Is there anything more you can tell us about your system? See, How do I write a bug report?

     

    In other cases like this, the webcam .dll had been interfering. I am not sure what mlc.dll does or controls. Learning a bit more about that item might be helpful.

     

    I hope we can assist you with this shortly. Sorry for the frustration.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    M
    matthiasb22762405Author
    Participant
    June 27, 2024

    I work with all kinds of codecs and media files. I get the error message at the start regardless of opening an existing or new project.

    S
    Community Manager
    Sumeet_Kumar_ChoubeyCommunity Manager
    Community Manager
    June 27, 2024

    Hi matthiasb22762405,

     

    Sorry about the poor experience. We can get this checked. Let us know when exactly you are getting this error. Also, what is the format & codec of the media files you are working with?

     

    Thanks,

    Sumeet

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