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Participant
July 4, 2024

a low level exception occurred in lumetri color aevideofilter 14

HI

Im getting "A low level exception occurred in lumetri Color (AEVideoFilter: 14)"

 

im working with converted hlg3 footage trying to import luts using cinema grade.

 

Does this mean my computer isnt powerful enough? this never happened before.

 

can someone plz help, thanks!

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Kevin J. Monahan Jr.
Community Manager
Community Manager
July 12, 2024

Hello @itsyoungdpuser,

I am updating the status of this bug.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kevin J. Monahan Jr.
Community Manager
Community Manager
July 12, 2024

Hello @itsyoungdpuser,

Thanks for the note. I have seen this error before. Deleting media cache usually solves it. Press Shift at launch for the Reset Options dialog box. That is a great way to trash the cache as it's very thorough. Relaunch the application. Let us know if it worked. I hope it helps. Sorry for the issue!

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio