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The Lost Pixel
Participant
May 12, 2023

Adobe Premiere Update 23.4 Crashes at Start Up

  • May 12, 2023
  • 35 replies
  • 6214 views

It does not run at all.. crashes. As you can see in the attached screen shot. So I had to go back to 23.3 to continue using the Premiere

    35 replies

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    T
    The Lost PixelAuthor
    Participant
    May 18, 2023

    Yep. as soon as I update to the latest 23.4 update it will crash right at start-up. Reverting to the old does fix it - graphics card is fully updated. I did the contact me option already - and haven't received a response 😞

    T
    The Lost PixelAuthor
    Participant
    May 18, 2023

    Tried that - didn't work. 

    jstrawn
    jstrawn
    Legend
    May 18, 2023

    So, you're saying that it started crashing as soon as you updated to Pr 23.4 and will now only crash at start up? And a revert to Pr 23.3 fixes it? The only thing I can suggest is to check your Graphics drivers to make sure they are current and supported.

    If that does not fix it, can you enter something unique into the description field of the crash dialog and also check on the "Adobe may contact me..." box and add your email there? That way I can try to find the crash report for more info.

    MarekMularczyk
    Community Expert
    MarekMularczykCommunity Expert
    Community Expert
    May 18, 2023

    Hi,

    Have you tried resetting Premiere preferences when you start it?

     

    Adobe Community ExpertAdobe Certified Professional
    F
    frédérich50304346
    Inspiring
    May 12, 2023

    I updated to PP version 23.4 and now it is impossible to open it. Every time I launch Premiere pro I have an error message. The same for After effects. Any help please ?? I am on PC.

      S
      Community Manager
      Sumeet_Kumar_ChoubeyCommunity Manager
      Community Manager
      May 12, 2023

      Hi frédérich50304346,

       

      We're sorry to hear about this. Please share the error message that you are getting & the system specs.

       

      Thanks,

      Sumeet

      K
      ken_sc
      Participating Frequently
      May 15, 2023

      Sumeet, same here. Premiere, After Effects, Media Encoder crash at the splash screen with 23.4 -- work fine if I downgrade to 23.3, start crashing again if I go to 23.4. This is the only error information given:

      Windows 11 Pro 10.0.22621, 32GB, Z370P Gigabyte Motherboard, i7-8700 @ 3.20GHz

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