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sherman_7786
Participant
Oct 12, 2026 2:06 AM UTC
Needs More Info

AI tracking mask gone to hell with Sept 10 update

I use a 2025 Lenovo with an RTX 3050. Up until the Sept 10 update, which supposedly implemented an update to the mask tracking (which I felt wasn’t necessary), now it says my machine can’t support the new mask tracking and refers to an older model. That older model is profoundly bad at tracking, and creates a massive obvious echo in my mask 

    1 reply

    Amy the Stuv
    Community Manager
    Amy the StuvCommunity Manager
    Community Manager
    Oct 12, 2026 3:56 PM UTC

    Hello ​@sherman_7786 

    Welcome to the Premiere Forums. We need a little more information to help us identify the issue. Would you mind letting us know the following? 

    • Premiere Version: How to find the exact version of Premiere you're using.
    • Operating System: Specify Windows or macOS, along with the version.
    • GPU and Driver (Windows only): Please let us know your video card and driver version. We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio version of the driver.

    You’ve let us know the RTX 3050, but could you let us know what driver you’re on?

    It could also help us to get a screenshot of the message telling you it’s using an older model and a screen recording of the Echo in your mask. Let me know if you would prefer a private upload link to provide those requests. If you use the Creative Cloud to revert back to 26.3.2 does it still issue this message?

    Hoping to help,

    Amy

    Amy

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