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Participating Frequently
Sep 9, 2024 6:47 PM UTC
Released

AJA Software causing Premiere Pro 24.6.1 Crash Issues

I had been having issues for over a week with Adobe Premiere 24.6.1. Every time I would play video that I had in my timeline, it would go for about 2-3 seconds, and then Premiere would completely crash. It didn't matter what kind of file I would put into my timeline, how big the file was, etc. No matter what would be in my timeline, if I would try to play it, Premiere would crash.

I tried every possible suggested fix online for this, and nothing worked. I deleted my Media Cache, Uninstalled and Reinstalled Premiere, reset my preferences, and so on and so forth. FINALLY, I figured out that I could re-install old versions of Premiere. So, I re-installed version 24.6, and now my program isn't crashing anymore. I don't know if there's a bug with 24.6.1, but it should probably get looked into. This is the first time ever I have had problems with my application crashing after a software update. 

24 replies

Participating Frequently
Sep 10, 2024 2:25 PM UTC

I do use it - I just have several AJA applications, so I didn't know if you were referring to one in particular.

 

I ran the AJA uninstaller, and rebooted my computer. I then re-updated Premiere to the latest version. Thus far, I am not experiencing crashes the way I was before. I will continue to work on projects and come back to this thread if it happens again. 

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jamieclarke
Community Manager
Community Manager
Sep 10, 2024 2:53 PM UTC

That's great news!  I'm curious what version of the AJA Desktop software are you using?

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Participating Frequently
Sep 10, 2024 2:58 PM UTC

AJA Software Installer Version - 17.1.0.900
AJA ControlPanel, Control Room, System Test - 17.1.0

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jamieclarke
Community Manager
Community Manager
Sep 9, 2024 9:02 PM UTC

Hi @David31343867hbfp - Here is some documentation on uninstalling AJA desktop software since it sounds like you don't use it. https://www.aja.com/support/item/7129

 

Run the AJA Uninstaller, located in the AJA Utilities folder in the Mac Applications folder.

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Participating Frequently
Sep 9, 2024 8:53 PM UTC

@jamieclarke I'm not sure what you're referring to when you say "the AJA software." What is the software called, and where would I find what version I have installed? 

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Kevin J. Monahan Jr.
Legend
Sep 9, 2024 7:18 PM UTC

The status of this bug report is updated.

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
jamieclarke
Community Manager
Community Manager
Sep 9, 2024 7:17 PM UTC

Hi @David31343867hbfp - It looks like the AJA software is crashing Premiere.  Can you please try downloading the latest software or uninstalling and see if you still are receiving crashes.  Let us know what version you have installed so that we can let AJA know.  Thank you and let us know if that helps your issue.

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