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Victor5CD3
Inspiring
Nov 1, 2026 3:55 PM UTC
Needs More Info

An annoying issue arises when importing .mxf video files from professional cameras—specifically those that have been transferred into folders on a hard drive—using the Media Browser.

I’m not sure if this is a bug, but I typically create folders on my hard drive and move video files into them from my memory cards—for instance, one folder for interviews and others for B-roll or main footage. Today, I encountered a strange situation: I had moved several videos into their respective folders and also copied an entire "CONTENTS" folder from another memory card. When I tried to import this material via the Media Browser, the program would only open the "CONTENTS" folder; the other folders on the hard drive didn't even appear. I tried resetting my Adobe Premiere preferences, but that didn't help. The solution turned out to be deleting the "CONTENTS" folder, which then allowed me to import the videos from the folders I had created myself. It seems the Media Browser was refusing to open any folder other than "CONTENTS"—deleting that folder was the only way to get the Media Browser to "see" the other directories. It appears that importing the full "CONTENTS" folder from a memory card prevents the Media Browser from recognizing other folders on the hard drive.

    5 replies

    Victor5CD3
    Inspiring
    Nov 5, 2026 9:13 PM UTC

    Hello, I still haven’t received an answer as to whether this issue is a bug. I am awaiting feedback from the support team. I am using Windows 11 25H2, Premiere version 26.3.0, and an RTX 5060 Ti 16GB graphics card with the latest Studio driver.

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    Build CPU Ryzen 5700X,64 GB ram,Nvidia geforce 5060 Ti 16 Gb,SSD nvme 1tb + ssd sata 2Tb HD Disc 2Tb Win11 24h2
    Amy the Stuv
    Community Manager
    Community Manager
    Nov 2, 2026 4:01 PM UTC

    Hello ​@Victor5CD3 

    Welcome back to the Premiere Forums. I’m not certain I’m understanding the issue, and it would also help to know a little more about your system and the Premiere version.

    • Premiere Version: How to find the exact version of Premiere you're using.
    • Operating System: Specify Windows or macOS, along with the version.
    • Chip (Mac Only): Specify which M-series Chip or CPU/GPU combo.
    • GPU and Driver (Windows only): Please let us know your video card and driver version. We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio version of the driver.

    Screen recordings or screenshots could also be helpful.

    When you say “The folders on the drive didn’t appear” are you saying they were absent from the Media Browser? 

    In the example below, would it be the folders inside the CONTENTS folder that are not showing up, or are those the only folders you see?

     So if you had the CONTENTS folder like the screenshot below, you wouldn’t see EP1 or any of those files?

     

    Did you have any Media inside the CONTENTS folder or was it an empty folder?

    Hoping to help,

    Amy

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    Victor5CD3
    Inspiring
    Nov 3, 2026 12:46 AM UTC

    I am using Premiere version 26.3.0 on Windows 25H2, with an NVIDIA RTX 5060 Ti graphics card and the latest released Studio driver. I’m not sure if it’s a bug, but importing the entire "Contents" folder from a memory card prevents the Media Browser from seeing other directories on my hard drive.
    Please don’t suggest that I update Premiere; I already updated to the latest version and encountered the same issues mentioned in another thread—specifically with .MXF files, including green glitches, freezing, sluggish performance, and high memory usage. In contrast, this version (26.3.0) runs perfectly on my system.

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    Build CPU Ryzen 5700X,64 GB ram,Nvidia geforce 5060 Ti 16 Gb,SSD nvme 1tb + ssd sata 2Tb HD Disc 2Tb Win11 24h2
    Amy the Stuv
    Community Manager
    Community Manager
    Nov 3, 2026 3:33 PM UTC

    ​@Victor5CD3 Are you saying the entire left side of the Media Browser was empty? In the project, if you chose File → Import, were you able to navigate to the other directories? In Import Mode could you see any other directories on the left most side? A Screen recording or some screen shots of this may help.

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