Skip to main content
tplancon
tplancon
Known Participant
Mar 21, 2026 5:25 PM UTC
Needs More Info

Aucune image affichée sur arrêt video

Use the template below to provide us with information: 

  • Issue – Aucune image affichée sur arrêt video.
  • Steps to reproduce – quelque soit l’endroit de la vidéo, si je fais un arrêt sur image, l’écran est noir. 
  • Expected result – normalement dans la fenêtre Edition on voit l’image.
  • Actual result – voir la video en PJ. 
  • Adobe Premiere Pro version – 26.0.2 (build 2)
  • Operating system – Apple M2 Ultra Studio 26.3.1 (a)
  • Video format – issue is related to video playback 3488 × 2616HEVC.
  • Comparative information helps us understand more about when the issue occurs: 
    • All projects 
    • avec la nouvelle version
    • j’en profite pour dire que la langue est passée en Anglais sur les menus 

 

    19 replies

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    May 5, 2026 6:45 PM UTC

    So, the rear camera clips are fine still, and the front clips are producing the problem. If it is still so, I would suggest you regularly transcode those clips to ProRes Proxy (or LT) using Shutter Encoder. It’s donationware, free to download and a very good tool.

    Translate
    tplancon
    tplanconAuthor
    Known Participant
    May 6, 2026 10:13 AM UTC

    Ok tks 

    I’m going to test it

     

    Translate
    tplancon
    tplanconAuthor
    Known Participant
    May 5, 2026 2:27 PM UTC

    Hello all ​@Ann Bens  ​@MyerPj  ​@Ann Bens 

    I have installed PPro 26.2.2 (build 3)

    And the bug is still again here

    Translate
    IanB_360
    Community Manager
    IanB_360Community Manager
    Community Manager
    Mar 24, 2026 4:25 PM UTC

    Hi ​@tplancon 
    If you would like to send us a few iPhone clips you are having issues playing back, we will gladly take a look. Could you send me a DM or email with a link to the questions in the file? 
    Here to help.
    Ian

    Translate
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    Mar 22, 2026 5:55 PM UTC

    Might be due to variable frame rate (17.71 fps is a very odd framerate.)

    convert to Constant FR before adding file to Premiere.

    You can use Handbrake or Shutter Encoder.

    Translate
    tplancon
    tplanconAuthor
    Known Participant
    Mar 22, 2026 8:59 PM UTC

    Ok I will test tomorrow with 24/25 fps

    But tell why with the previous version, there was no problem 

    Translate
    tplancon
    tplanconAuthor
    Known Participant
    Mar 23, 2026 10:59 AM UTC

    Well, after fews tests, I think I found the bug

    All selfies (I mean front camera from iPhone 17 max pro) DO NOT work

    All from back camera are correct 

    Translate
    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    Mar 21, 2026 10:44 PM UTC

    What happens when you turn the guides and overlays off?

    Translate
    tplancon
    tplanconAuthor
    Known Participant
    Mar 22, 2026 4:10 PM UTC

    Same behavior : I can’t see the frame

    very strange : the menu is now in French ?????

    Translate
    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    Mar 22, 2026 8:25 PM UTC

    If something strange is happening (language) you might want to reinstall, Pr or even CC. If you have to do that, you can try the English version first, to see what you get.

     

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices