Audio cutting out in Premiere - it's killing me.

One thing I've noticed with this, is that it can occur when I have audio files with different frequencies in the same project.  I had a mix of 48khz and 44khz, and when I converted everything to 48 I was ok.

There seems to be another setting that worked my machine.
I found that on a PC, I entered the 'Console' menu of premiere pro by pressing control+f12 (Cmd+F12 on a mac), clicked on the 3 lines at the top and displayed debug view.

I then searched audio in the search bar, and changed the setting for the line 'AudioSupport.MonitorMixer.PrefetchRangeDuration' to 6 instead of 2. On a fast enough machine,  this seems to fix the issue. You can try 4, I currently have my machine on 10.
My audio problems were fixed. Everything else mentioned here didn't work for me.
Hope this helps!

Thanks for the update, I just saw your email also, I will follow up there with some extra questions.

I just wanted to give an update.

Moving all the footage off the server, onto my computer seemed to have fixed the issue for me.  I haven't been in the project too much the last two days, but in the short time I have been in there, there has been no lag.

I will be sure to update this thread if the issue comes back.

@Frank268047922ojx 
I sent you an email to try to set up a meeting.

Hi!

I know I'm a little late to the party, however I have this same issue.  I have tried everything.  To start from the beginning:

I am working on updated an old project from my work.  I opened the project file (that was Premiere Pro 22 file) into Premiere 23.  I converted it, and began working on it.  There's no crazy effects, just simple animation for titles and key words that pop up on screen. (Scale, positioning, Rotate), so theres no heavy load on my computer.

I had begun to add in the new narration audio into it, but I noticed that during the playbacks, that the audio would cut out.  Levels dropped to 0, then the audio would come back maybe a few seconds later, before dropping out again.  The video would play fine, however occassionally it started to lag as well, it is primarily an audio issue with me.  And it wasn't the entire audio that dropped out.  Sometimes it would be the background music that dropped out, or the narration audio, and sometimes the ambient camera audio, and occassionally all the audio.  There doesn't seem to be a rythm or rhyme to it.  The project will work for about 45 minutes to an hour, then it'll start happening again.

Our workflow is that we have a server where we store the footage, music, and any stills/graphics.  The project file is on my computer, and the narration is also on my computer.

I have done nearly everything to address this issue.  I have updated every driver on my computer.  I have made sure Premiere is completely updated.  I have reverted back to an older version of premiere, and used an XML file to revert the project to be compatible with 22.  But the issue persisted.

I have deleted the media cache for my project, as well as the entire media cache.  I have moved the location of my media cache.  I have deleted render files.  I have turned my Audio Input to "No Input", I have the renderer on "Mercury Playback Engine GPU Acceleration (CUDA).  The sequence settings match the video format.  The Sample rate is consistent between the sequence and the audio.

I read somewhere that having a workspace that goes on two screens can affect the audio playback, so I reverted from two screens to one, and its still an issue.

The only thing that I think I could do, is move all the footage from the server onto my computer.  But considering there are a lot of people with this same issue, that don't edit off of an external driver or server, I don't think this would have much effect.

Computer:

Windows 11
Processor 12th Gen Intel(R) Core(TM) i7-12700 2.1GHz
RAM: 32gb (I use 29 for Premiere)
GPU: NVIDIA RTX 3060
Windows and Premiere are on an m.2 drive, along with my project files.

I have had control Panel open while editing and while the issue happens.  CPU, Network, GPU, and Memory all run normally.  There are no spikes.  My drives all run the same too.  This leads me to believe this is strictly a Premiere issue.  The network that connects to the drive doesn't seem to throttle or anything while accessing the footage.

I am thinking about pulling the footage from the server and putting it on my computer, to test that out.  But before I do that, I just want to confirm that it is under "Project Manager" then select the sequences that I want the footage for, and select the destination path to be where the new project and footage will be, correct?  This won't affect my original project that I've already been editing in, correct?

I am also happy to have a call next week if that would help.

Thanks,

Frank.

thanks for posting your solution...   Not everyone does...

Well, I know  a of time passed by since this questtion, anyway, I was having the same issue and after a few tryings, I discovered that my preview codec was set as Animation, I really don´t know why, but after changing it to Apple ProRes, worked fine.

Alaric0101 explore a proxy workflow.  should solve all your problems.   If you need help with it, post back.  

OK put the footage on the fastest drive avalible and it still cuts out.  So the only soution is to have the files ON my computer.  It's a work around for a small project, but how are we supposed to work on big projects that NEED an external hard drive?