Known Participant

Audio cutting out in Premiere - it's killing me.

Forum|Forum|7 years ago
March 20, 2019
38 replies
48205 views

So this problem has seemed to have ramped up over the past month or so and it's getting increasingly difficult to edit. I've tons of searching, and there seem to be a lot of people having similar issues - but all have different possible causes. I'm trying to edit interviews, and basically I can't work. Some of the obvious questions I know I'll get:

Was happening on the last version of 2018, and I'm now on 2019 - 13.0.3.

System:

I'm on a Mac Trashcan - I know it's getting up there in age, but it's handling the video fine - it's just the audio cutting out.

3.5 GHz 6-Core Intel Xeon E5

64 GB 1866 MHz DDR3

AMD FirePro D700 6 GB

I've had this happen on multiple projects, with multiple types of media and multiple hard drives. (Predominately Lacie Rugged which we've always used).

In this case files are 4K MXF - although I have proxies attached which seems to have exasperated the audio situation. Although I rarely have needed to use proxies, so my other projects had problems using the original footage.

I always make my sequences from the clip, so matching settings should not be an issue - except iI guess potentially in this case where I have proxies attached.

I've cleared my cache, I've upped my buffer size to the max, and made sure my sample rate matches.

I've been editing over 25 years, linear tape to tape, Avid, and I've been using Premiere since 2012 and CS6, and I've never been more frustrated.

Anyone else?

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M

mstegner

Community Manager

@Jacob27505314m1hq I sent you an email. Thanks so much for the video.

M

Michael24201483t0dy

Participant

Since upgrading to v 23.0 of Premiere Pro on my Mac (running Ventura 13.0.1), I've noticed a number of glitches happening quite regularly, the most significant one being that the audio will cut out briefly every 12 seconds during playback, even after rendering. This issue carries across to Media Encoder exports as well. The cutting out during playback is not linked to specific parts of the audio - if I pull the cursor to a random part of the audio and play it back, the audio will drop with the same regularity, regardless of where I start. I'm experiencing this same glitch across all my projects, some of which feature a separately-recorded audio file replacing the original audio from a video file, others of which are videos that feature their original audio untouched.

I can't see anything obvious in the way I'm handling audio, as I'm keeping the sample rate at 32000Hz from import to export. Any ideas would be greatly appreciated as I'm running out of time - thanks!

T

The Discerning Lens

Participant

I have this problem as well. It's a timeline with MXF files (believe from an FS7), 4 audio tracks in the MXF file, playing from an external hard drive. This is a massive documentary project shot by another team, it took my 6 months just to sync and log everything. Now I'm finding out that it's totally uneditable, transcoding really isn't an option in my case.

J

JamesPom

Participant

I'm working in Premeire Pro 2022. Same issue with audio cutting in and out in the sequence. PP defaults the project audio format to 48000 HZ - 32 bit flaoting point - stereo.

Right-click on your audio clip within your sequence and choose Properties to see your clip and the project defaults.

My source audio is recorded at 48000 HZ - 24 bit - stereo. It will play no problem when editing with 1080p footage, but if I'm working in 4k, then the audio cuts out in the sequence (and also the preview window). I believe its a buffering issue since the source audio does not match the project default format. So to fix the problem I convert my audio files to 32 bit floating point. its actually really easy to do...

Simply right-click on your audio clip in your sequence and choose "Edit Clip in Adobe Audition" and Audition will create an audio file that's set to 32 bit floating point, automatically replace the clip in the sequence, and add it to your project (the resulting file name will include "Audio Extracted"). At that point the audio should play fine. (you can confirm this by doing a SAVE AS in Audition and checking it's default settings)

To keep your files organized, I recommend going into Premeire preferences (EDIT > PREFERENCES > AUDIO), and ticking the box that says to render Edit in Audition files to: "Next to original media files".

As for changing Premeire's default audio format... I haven't found where to make that happen. Sequence settings only allows you to choose a Sample rate, but not the bitrate.

Hope this helps.

-James

A

Amiable_website0D4C

Participant

Currently having this issue, much appreciation to everyone who has been tracking this issue and developing their own workarounds. I am currently dealing with this myself and have not found any of the documented solutions to have worked so I would love to have some sort of answer from Adobe on what is going wrong! This has been an extreme frustration for days for me. The only thing that I thought worked was restarting my computer but the issue is back.

R Neil Haugen

Legend

Been watching this over the last couple years. It's yes, very frustrating. Even for those like me that haven't had this.

The 'fixes' have tended to be somewhat different per user, which is super frustrating. It's been so difficult to nail what's happening for any particular user. And with so many different scenarios, those of us volunteers out here are pretty much limited in how much help we can provide.

And trying to work with this would be so freaking infuriating.

@mattchristensen ... another user with this. Got any ideas?

Neil

Everyone's mileage always varies ...

A

Angel23789484edvh

Participant

I had the same problem with a new computer. You can call and they will screen share and fix the problem.

(800) 833-6687

I guess a bunch of settings were off, and now it works fine.

A

Adam Carrel

Participating Frequently

Render and replace the video is what worked for me.

RobbieMaynardCreates

Participating Frequently

This issue seems to linger and linger. I have transcoded all of my H.265 Files from my Fuji XT4 to ProRes 422 LT - Normally there is no issue. However, if I start to layer Audio (i.e Voiceover, and original clip audio or added audio files) it starts to drop my audio every few seconds, so I have to continually hit play over and over. This is obviously ridiculous. Is there a bug fix for this yet?? I can't transcode all my files to some lower res codec to get my audio to playback.

Adobe... Fix this already!

E

elio243

Participant

Any updates that you haven't started on your computer or for Adobe?

This issue seems to linger and linger. I have transcoded all of my H.265 Files from my Fuji XT4 to ProRes 422 LT - Normally there is no issue. However, if I start to layer Audio (i.e Voiceover, and original clip audio or added audio files) it starts to drop my audio every few seconds, so I have to continually hit play over and over. This is obviously ridiculous. Is there a bug fix for this yet?? I can't transcode all my files to some lower res codec to get my audio to playback.

Adobe... Fix this already!

By @RobbieMaynardCreates

A

Anonymous

WOW. I finally fixed it.

Holy s**t this was bothering me for so long. I tried everything I could find on every thread/youtube video discussing this.

Just now, for no reason other than wanting to see how it looked I switched my preview codec to the same as my media codec (from ProRes 422 LT to ProRes 422 HQ) and suddenly the audio stopped cutting out.

Good god. What a nightmare.

A

Anonymous

Nope! Nvm, didn't fix anything. It breifly worked.

Sigh....

A

austinh71155261

Participant

"I've upped my buffer size to the max" Where do you do this??

PlanDesignBCC

Known Participant

This is a longshot, but there is a problem with the EQ tool in Premeire (or in Essential Sound). Say you're using multicam and you drill down to the underlying audio file and apply some EQ to it. Then when you start making cuts in the multicam, the glitch will grab whatever is at the start of your underlying audio and insert it at the cut. So, if you were using EQ with an audio file that didn't have any sound at the very beginning, you'd get a frame of silence at each cut.

One work around to this, render out the audio with the EQ on and bring it back in and replace the original audio. I'm just doing all my audio cleanup in Audition first, and then editing my videos, but not everybody has both.

Again a longshot, but if it isn't your problem, maybe if will help somebody else.

A

arcadian

Participant

I struggled with the issue too and this was my fix:

Premiere Pro > Preferences > Media Cache

1. Under Media Cache Files;

tick the box on to save .cfa and .pek files next to original media.
hit browse so that it re-routes storage of these files next to source, and navigate there if need be (mine defaulted to the right place).
delete media cache to clean up any old space.

2. Under Media Cache Database;

hit browse so that it re-routes storage of these files next to source, and navigate there if need be (mine defaulted to the right place).

3. Restart Premiere

This worked for me, by surprise. Hope it works for you!

A

arcadian

Participant

False excitement - Adobe is back to its old ways after teasing me for a solid minute. Nothing like going through heaps of interviews a couple seconds at a time.

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