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RADYO_08
Participant
Nov 28, 2025 7:24 PM UTC
Needs More Info

Audio distorted

Hello,
I am using Adobe Pr 25.0.
When I send a mobile phone video to a sequence, the audio comes out distorted.
There is no problem when I listen on the desktop app or on Face.
Why is the audio distorted in Adobe Pro? I can't do editing.
Thank you in advance for your support.

3 replies

Community Manager
Dani_V.Community Manager
Community Manager
Nov 28, 2025 9:12 PM UTC

Hi @RADYO_08, 

 

Welcome to the Premiere Pro forums. We need a few more details to help, like hardware information. Please see How to Report a Problem.


Could you share your file properties (right-click in Project panel > Media File Properties) and your sequence settings? 

 

It's possible you are working with Variable Frame Rate footage, which can cause issues:

FAQ: How to work with Variable Frame Rate (VFR) media in Premiere Pro?

 

You can also try clearing your media cache to rule out. You can do so by holding down a modifier key (like Shift) right on application launch and selecting 'Clear media cache files' from the options window. 

 

Sorry for the frustration, 

Dani

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RADYO_08Author
Participant
Nov 28, 2025 8:33 PM UTC

The problem still hasn't been fixed

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Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
Nov 28, 2025 7:36 PM UTC

Make sure Default Input in the Audio Hardware in the Preferences is set to No Input.

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