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alexCFH
alexCFH
Participant
April 18, 2024

Audio track Mixer jumping to touch

  • April 18, 2024
  • 7 replies
  • 660 views
  • Premiere Pro Audio Track mixer jumping to TOUCH on AUdio 1 and Master Track when switching back to Premiere
  •  Premiere Pro 24.3.0 (Build 59)
  • Operating system - macOS Monterey 12.7.3
  • System Info: CPU, GPU, RAM, HD:

    • CPU: 3.6GHz 10-Core Intel Core i9

    • GPU: AMD Radeon Pro 5700 XT 16GB

    • RAM: 64GB

    • 8TB External Hard Drive USB 3 Connections

  •  Video Codec Type: MP4/MOV H.264 4:2:0
  • Regular rec.709 HD Sequence, 23.796fps
  • Open Premiere Pro, switch to a browser, or any other program, Audio track Mixer switches Audio 1 and Master Mix to Touch by itself. 

    7 replies

    M
    Community Manager
    mstegnerCommunity Manager
    Community Manager
    January 14, 2025

    There is a known issue with 3rd party extension that causes the Touch mode to be activated sporadically.

     

    Check to see if you have https://studioplugins.net/product/studioapp installed, and remove it if you do.

     

    You can see another thread with similar issues here:

    https://community.adobe.com/t5/premiere-pro-discussions/mute-toggles-on-for-no-reason/td-p/9489169/page/3

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 11, 2025

      Hi @VLADISLAV324606693xr0,

      Thanks for the message. Welcome to the forum. I wonder if @mstegner would know about this. Matt, this sounds like the classic issue that feels like a bug to some users, but it is the "as designed" behavior in actuality. Do you think that is, again, the case? Let me know. If so, I'll try to find the post where you have addressed the issue already.

       

      Thanks,
      Kevin

       

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      V
      VLADISLAV324606693xr0
      Participant
      December 17, 2024

      The problem is sill here. Any solutions? 

      alexCFH
      alexCFHAuthor
      Participant
      April 20, 2024

      I have AEJuice but that never have me problems, and I have a Kensington moose that never caused any issues previously, I still have no clue what it could be or some setting I need to turn off, I thought updating would help but it made it somewhat worse

      M
      Michael Grenadier
      Legend
      April 19, 2024

      Have you installed any other software or OS update recently?  Do you have any software installed for the mouse?  Could be the source of the problem...

      alexCFH
      alexCFHAuthor
      Participant
      April 19, 2024

      It still does it, I have a shortcut already, it still happens to my Master Mix Track, it is really annoying. Literally Monday 4/15/2024 I didn't have that problem, the next day it happened

      M
      Michael Grenadier
      Legend
      April 18, 2024

      what if you close the audio mixer panel before you switch out of Premiere?  If you don't already have one, you can map a shortcut key to open that panel so you shouldn't really lose any time...

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