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Mike390349753b7a
Participant
Oct 4, 2024 4:27 PM UTC
Needs More Info

Bars and Tones Audio not playing during playback - muted sound sporadially.

Bleeping for curses and overwriting track 1 audio with tones. Sporadically the tones audio is not playing and instead is muted. All tracks are fine, nothing is muted or solo'd and all equipment is working properly. This is occuring over multiple projects and machines.

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    2 replies

    Mike390349753b7aAuthor
    Participant
    Oct 4, 2024 8:05 PM UTC

    Thanks Kevin, I assume clearing the media cache will do the trick. It worked on my machine, testing another one now. Appreciate the feedback.

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Oct 4, 2024 5:20 PM UTC

    Hi @Mike390349753b7a,

    Thanks for filing. See if any troubleshooting steps may help. Start by pressing Shift at launch. You can try deleting the media cache, resetting preferences, the plug-in cache, and launching without third party plug-ins. This can solve a lot of issues that appear across multiple projects. Can you try it and let us know what happens? Sorry for the hassle.

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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