Skip to main content
Participating Frequently
October 12, 2023

BMD Desktop Video causing Premiere Pro to Freeze Playback

  • October 12, 2023
  • 47 replies
  • 5455 views
In my facility we have a number of PCs that are running Premiere 2024 and Black Magic desktop 12.7.1. We have been encountering a bug that only happens when transmit is enabled. With transmit enabled, Premiere will randomly, yet consistently, stop playing video in the program monitor, view and external display.  We can move clips around, drag the play head, but no video will update. The only way to get video to play again is to reboot Premiere.
Premiere Pro 24.0.0
BMD Desktop Video 12.7.1
Microsoft Windows 11 Pro
HP Z4 G4 Workstation
i9-10900X CPU @ 3.70GHz, 3696 Mhz, 10 Core(s)
Installed Physical Memory (RAM) 128 GB
NVIDIA GeForce RTX 3080 Ti
 
 

Jeffrey Di Lullo

Lead Content Creator

LCBC Church

47 replies

Adobe Employee
November 15, 2023

Not seeing this so far with an ultra studio 4k mini.  @Jeff-LCBC Video, can you please post screen shots of your playback prefs and audio hardware prefs?  Thanks!

Participating Frequently
November 14, 2023

Correct and on Windows 10 as well.

Bruce Bullis
Legend
November 14, 2023

Confirming: You're seeing the same/similar behavior, across numerous BMD devices, all using BMD 12.7.1 drivers, and all using PPro 24.0, on Win11?

Participating Frequently
November 14, 2023

We don't have this issue when using Pr 23.0.0

Participating Frequently
November 14, 2023

Decklink 4k SDI 

Ultras Studio

Decklink 8K Pro

Bruce Bullis
Legend
November 14, 2023

Specifically, what BMD devices are you using, with that 12.7.1 driver?

Participating Frequently
October 12, 2023

Windows 11 PC
Intel(R) Core(TM) i9-10940X CPU @ 3.30GHz 3.31 GHz
64.0 GB
NVidia GEForce RTX 4090
Blackmagic Intensity Pro 4K outputting to an Eizo colour edge monitor


No system compatibility issues reported in Premiere.

 

This is happening in multiple projects and actually on BOTH of our edit PCs, which are significantly different from one another in terms of hardware. Some of the projects have graphics, some don't as yet.

Every 10 mins or so, the image freezes in the program monitor and therefore the image on our Colour Edge. Premiere is otherwise still functional - I can still cut and move clips etc on the timeline, just can't see what I'm doing.

Have helf shift and reset everything, cleared cache, stopped other apps in background, done a general PC cleanup, tried different workspaces, toggled mercury transmit on and off, updated drivers across entire PC inc graphics card and Blackmagic Desktop Video software.

Don't want to roll back to 23 as all the work done in the new projects will be lost as they won't be openable.

Anyone else experiencing this?

Participant
November 10, 2023

I'm literally going to stop using PP today.  I've spent way too much time troubleshooting when I should've been actually working.  This is ridiculous for the prices we pay we should not be dealing with this mess.  Unresolved bugs and problems with the software have been too common in this program.  It's been a job itself finding out wth is happening and why things aren't working properly.  Smh goodbye premier pro