Bug

Issue - On January 23, 2025, I exported two videos and uploaded one onto an external site called Brightcove. On January 24, producers reported playback issues with the exported video and the other was an issue rendering and uploading onto Brightcove. The issues with the first video had a bug were the video freezes for around 10 seconds without audio then plays on again. For the other video Brightcove was having a difficult time rendering and transcoding the video to allow playback and multiple different people tried uploading this same video but got the same result. I tried exporting the video many times trying different exports and sequence settings, but each time I kept getting an extra file labeled the same name as my sequence with an “.mp4_00_” at the end and no luck uploading the video to Brightcove. I’m not sure if the “.mp4_00_” file has something to do with warning that video file may be corrupted. This whole time I was working from an online server. Our server is a Synology Network Attached Storage (NAS) appliance that uses RAID drives to store data and media from our shoots. It's a hard drive but also uses an IP address that can only be accessed by using the appointed network in our studio. With the IP you can access the server remotely and access that media via cloud on a web browser. My workstation is located outside of the studio across the hall, which is outside of where our Wi-Fi network lives. My Wi-Fi connection is noticeably weaker than our other editor that is located inside the studio control room, but up to this point my exports previously had not been an issue. What I decided to do what transfer the media to my local hard drive and export from there and that solved the issue for both videos as far as exports and uploading onto Brightcove along with not getting the “.mp4_00_” file to come with it at the end of the exports. I would like to understand this issue better and hope to gain insights. 

Adobe Premiere Pro version number: Version 25.1.0 (Build 73) 

Operating system – Mac Mini macOS 15 Sequoia 15.2 

System Info: CPU, GPU, RAM, HD: 

• 10-Core CPU 

• 16-Core GPU  

• 32GB 

• Synology Network Attached Storage appliance that uses RAID drives to store media & data from shoots. The way I access the media & data is through an IP address that can only be accessed by using the appointed network in the studio. 

Video format: Apple ProRes 422 

Workflow details: All footage I’m working with is being recorded onto Black magic hyperdeck studio pro device that is using SSD drives. From there we are downloading the footage to the Synology NAS using FileZilla with the IP address attached to each recording device. From there is where I import the footage to the project in Adobe Premiere. Each sequence in premiere has a “No Fields (Progressive Scan)” in the fields section as well.  

Steps to reproduce - (Very important!)  

1. Command+M to go to export screen 
2. Export settings: Match Source Adaptive – High Source Bitrate H.264 
3. Send to Media encoder 
4. Click play to start export 
    

Expected result – Video file should’ve been exported without the extra file with same name as sequence but ending in “.mp4_00_” and video file shouldn’t have any bug. 

Actual result - The video file was also getting a document file with the same name but ending in “.mp4_00_” in the same folder exported to.