bug startup premiere pro

Hi Jonathan! It sounds like you're experiencing a startup issue with Premiere Pro. Here are a few steps you can try:

1. **Update Premiere Pro**: Ensure you have the latest version.
2. **Reset Preferences**: Hold `Alt` while launching to reset preferences.
3. **Check for Conflicting Software**: Some background programs can interfere—try closing them.
4. **Reinstall**: If all else fails, a fresh install might help.

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Hello @jonathan_guinet1196,

I read your message. Please contact us here. Once connected to a live agent, ask for the "video queue." These people are trained specifically in troubleshooting Premiere Pro. They are open Monday through Friday from 7 a.m. to 7 p.m. (PST).

Let us know what happens. I apologize on behalf of Adobe for the frustration and inconvenience.

Thanks,
Kevin

Can someone please help? I'm paying for the software but I can't even use it. I have projects to deliver for clients. Thanks in advance.

Hi, thanks for your reply 😁

My computer is running Windows 11 with an Intel Core i7 12th generation and an RTX 4070, and I'm using the latest version of Premiere. I tried with an older version, but the problem persists. No, I don't see the toolbar. When I open the software, it loads, and then I can't open the window. When I preview it in the taskbar, the software is completely gray.

Updating the status of the bug report.