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Inspiring
June 8, 2025

Cannot move playhead during playback after using zoom or scroll

  • June 8, 2025
  • 3 replies
  • 226 views

This issue happens to me like 50% of the time I use Premiere. Don't know why it's inconsistent but hoping someone else has had this issue and can provide a solution.

When playing back a clip and either using the zoom (alt + scroll) or scrolling through the timeline, I won't be able to click through the timeline to a different point. You can see at the start of the video I uploaded, having the video already paused, pressing play (I'm pressing spacebar) and then clicking to another point in the timeline, this will work fine. 

But if I try this again - press play, but either zoom in/out of the timeline or scroll up/down the timeline, clicking anywhere on the timeline does nothing - it won't jump to where I want to go.

 

This is extremely annoying as it's the main thing I'm doing when watching and cutting down footage. I constantly have to press pause first and change positions on the timeline.

 

I also have no idea why it's not consistent, some days it'll just be fine. These are the things I've tried:

- Restarted Premiere: doing this doesn't seem to fix anything

- Changed mice and checked for any macro settings

- Close all other programs incl. chrome, discord, lightroom etc

- Trying this with projects on both external hard drives and internal ssd

- I think restarting the computer will help but this is a poor solution

 

Anyone else had this issue??

3 replies

Community Manager
June 30, 2025

Thanks for the additional info @Tom Fewchuk. Is this also happening if you only use your laptop (with no external monitor or other devices), or if you use the external monitor as an extension of your laptop display (laptop not closed)? Does this keep occurring if you reset your workspace to its saved layout, switch workspaces, or even undock the Timeline panel? Under Preferences > Timeline, you could try switching between 'Page Scroll' and 'No Scroll' for Auto-Scrolling. Have you had a chance to see if this is occurring in the 2025 version as well?

Inspiring
June 10, 2025

@Dani_V.  Hey I'm using 24.6.3, Win 11, i9 12900H, 64GB RAM, RTX 3060, it's an ASUS laptop connected to an external monitor, only using the external

Community Manager
June 9, 2025

Hi @Tom Fewchuk,

Thank you for submitting a bug report and for the video showing the issue. What exact version of Premiere Pro are you on and can you provide any additional details for your set-up, like hardware specs and OS version?

Are you using any external monitors for playback or using a transmit device?

Sorry for the frustration,
Dani