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Ajed
Inspiring
September 12, 2024

Captions not appearing bug - REPRODUCIBLE

  • September 12, 2024
  • 1 reply
  • 247 views

When exporting from Premiere or AME, and using custom captions, we consistently get no burn in on the video.  VERY frustrating as these go live in minutes.  This bug took months to finally nail down and reproduce consistently, but here it is:

 

When we export ANY file BEFORE the captioned file, the render will fail to burn in.  IF we encode nothing but captioned videos, it works fine.  Introduce ANY new file with no captions, the NEXT try with captions will fail.  This is consistent so far.  

 

When it fails, we can see the AME preview is accurate and does not show captions either.

 

We reuse a daily news template (mogrt) that we created to drop in our news stories (1-8 minutes) of video and transcribe to custom captions.  As Adobe captions are unusable out of the box, I don't know if it happens with stock settings. 

 

WORKAROUND: If we close and reopen AME, exports will work fine as long as you export captions first.  Reopening Premiere doesn't cure this.

 

SYSTEM:  Windows x64 14900, Mabook Pro M1

Premiere - bug present with every version since release

if there's any interest from Adobe, would be happy to provide project files and custom captions etc.

Also if this doesn't happen to you, please don't comment with "works for me" nonsense. 

    1 reply

    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    September 12, 2024

    @Ajed,

     

    Thanks for the detail. I understand it has been happening in multiple versions, but what version are you now using?

     

    > transcribe to custom captions. As Adobe captions are unusable out of the box, I don't know if it happens with stock settings. 

     

    By stock settings, do you mean default? I'm assuming you mean that you are applying your own style (font, size, position, etc). I'm wondering what is needed to replicate or which matters. If you use stock/default, does it work? Since the focus is on burned-in, I assume you are using Subtitles (vs 608 closed captions etc).

     

    > When exporting from Premiere or AME

     

    So the problem should occur if exporting from PR file 1 (no captions on) and then file 2 (captions set to burn in)? Does it happen if I queue file 1 and then file 2 to AME before executing the queue in AME?

     

    > please don't comment with "works for me" nonsense. 

     

    I never assume that a "works for me" means there is no bug. A failure to replicate just means we haven't found the right conditions.

     

    Stan

     

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