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Known Participant
September 4, 2025

Closing when subtitle search

  • September 4, 2025
  • 2 replies
  • 196 views

Premier closes when using subtitle search. I tried entering Russian and English letters in the search field. When entering English letters, it does not crash, but when entering Russian letters and a period in the English layout, the program closes and offers to send a report. I tried deleting program data, it does not help. The subtitle file was made in Premiere 25.3/25.4 version, not imported. It contains 990 subtitles. If the track with signatures contains few subtitles, it does not crash.
I am sending a link to the dump https://drive.google.com/drive/folders/17X4tIvVCPs_I8sprEJJtAajMQHhnqj-k?usp=drive_link
I hope this helps. It seems that the uxp panel is overloaded, but when creating subtitles for films, there will be about 1.5 times more subtitles or even more. Still, it is usually more convenient to make subtitles in Premiere than in a third-party program, you can quickly move all the subtitles on the timeline at once.

Steps to reproduce the problem:
1. creating or importing a track with captions containing many subtitles
2. entering text in the search field.

The search should have been performed and the necessary lines should have been displayed in the text - captions window.
Result - the program closes with an error.

Installed plugins: Film impact dashboard, Influx, Neat video.
Program version 25.4.1 (build 3).
OS: Windows 22H2 19045.3570

2 replies

Community Manager
September 4, 2025

When you get the error message, did you choose Send Report to Adobe?  I'm not finding any issues associated with your email.  If you can hit the send report button, that would be great.

Community Manager
September 4, 2025

Hello @Lev_3q9048,

Thanks for your bug report and all the files and video of the issue. I'll dig into this and see what I can learn. Sorry for the frustration, and thanks for reaching out.  I hope we can help you soon.