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Dejw_
Participant
June 26, 2024

Color Key not working

  • June 26, 2024
  • 5 replies
  • 826 views

Hey, today I have a problem with Color Key. A few days ago (19.06.2024), everything worked without any problems.

I have the same settings, I checked previous projects and it stopped working in them too.

Anyone else have this problem now?

 

    This topic has been closed for replies.

    5 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 22, 2024

    The status of this bug report has been updated.

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    June 26, 2024

    Wild guess:

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 22, 2024

    Hello Dejw_,

    Thanks for the bug report. Can the team have more information about your system and media? See, How do I write a bug report?

     

    The effect was recently updated to be GPU-accelerated. Perhaps see if you can update your GPU driver. If you're on macOS, see if you can update the OS.

     

    I hope we can help you solve this. Sorry for the hassle.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    D
    Dejw_Author
    Participant
    June 26, 2024

    Changing on ver 24.4.1 helped. So 24.5 have a problem.

    D
    Dejw_Author
    Participant
    June 26, 2024

    I'm using ver. 24.5

    I apply the Color Key effect to the clip. I sample the color as in the screenshot above and this effect no longer works. I checked old projects where everything worked. Now it doesn't work either. I thought it was a preview issue, but it doesn't remove the color after rendering either. I removed the effect and added it again, but it didn't help either. The last time I used it was on June 19, 2024 and everything worked fine. Maybe it's a matter of the update that took place then?

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    June 26, 2024

    Hi there,

     

    Sorry to hear about this. Please elaborate the issue you are experiencing with Color Key effect. Are you unable to sample Key Color, or is something else not working with the effect? Also, let us know the version of Premiere Pro that you are using. 

     

    Thanks,

    Sumeet

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