Skip to main content
Dejw_
Participant
Jun 26, 2024 12:22 PM UTC
Needs More Info

Color Key not working

Hey, today I have a problem with Color Key. A few days ago (19.06.2024), everything worked without any problems.

I have the same settings, I checked previous projects and it stopped working in them too.

Anyone else have this problem now?

 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    6 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jul 22, 2024 8:07 PM UTC

    The status of this bug report has been updated.

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    Jun 26, 2024 5:43 PM UTC

    Wild guess:

    Translate
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jul 22, 2024 8:07 PM UTC

    Hello Dejw_,

    Thanks for the bug report. Can the team have more information about your system and media? See, How do I write a bug report?

     

    The effect was recently updated to be GPU-accelerated. Perhaps see if you can update your GPU driver. If you're on macOS, see if you can update the OS.

     

    I hope we can help you solve this. Sorry for the hassle.

     

    Thanks,
    Kevin

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Dejw_Author
    Participant
    Jun 26, 2024 1:24 PM UTC

    Changing on ver 24.4.1 helped. So 24.5 have a problem.

    Translate
    Dejw_Author
    Participant
    Jun 26, 2024 1:08 PM UTC

    I'm using ver. 24.5

    I apply the Color Key effect to the clip. I sample the color as in the screenshot above and this effect no longer works. I checked old projects where everything worked. Now it doesn't work either. I thought it was a preview issue, but it doesn't remove the color after rendering either. I removed the effect and added it again, but it didn't help either. The last time I used it was on June 19, 2024 and everything worked fine. Maybe it's a matter of the update that took place then?

    Translate
    Adobe Employee
    Sumeet_Kumar_Choubey
    Adobe Employee
    Jun 26, 2024 12:51 PM UTC

    Hi there,

     

    Sorry to hear about this. Please elaborate the issue you are experiencing with Color Key effect. Are you unable to sample Key Color, or is something else not working with the effect? Also, let us know the version of Premiere Pro that you are using. 

     

    Thanks,

    Sumeet

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices