Copy Media fails to initiate when importing Sony FX6 .MXF files
Issue:
Adobe Premiere Pro and Adobe Media Encoder stall at 0% when “Copy Media” has been selected in the “import settings” within the “import” tab.
Steps to reproduce:
- Insert SD Card - Sony FX6 Camera Acquisition
- Launch Premiere/Create a New Project - Project settings are set to an external SanDisk USB-C Drive formatted as APFS.
- Within “Import” Browse to Untitled/private/XDRoot/ and select clip(s)
- Under “Import Settings” toggle on “Copy Media” and select the “Copy With MD5 Verification” preset and “Same as project” copied files destination.
- Select “Import”
- Observe that Adobe Media Encoder launches and the selected clips are populated into the “Queue” as expected. Observe that the status bar never moves. Observe that “Stop Queue” is available indicating that the Queue is running.
- Observe that Adobe Premiere Pro “Ingest Job Status” remains at 0% in the “Progress Dashboard” window.
- Observe that “Queue Started” is the only entry in the Adobe Media Encoder Log
Expected result:
Adobe Media Encoder should process (copy) all of the clips selcted from the media (physical SD card) to the desired location on the hard drive.
Actual result:
Adobe Media Encoder hangs/stalls after launching and no progress is made on any of the clips in the queue.
Adobe Premiere Pro version: Version 26.02 (Build 2)
Operating system: MacOS Tahoe Version 26.3.1
Hardware: Mac Studio (2025) M4 Max
Video format: 4096x2160 (1.0), 24 fps, Progressive, Rec. 709 - MXF wrapper
Additional Details:
This is happening on multiple systems. This is the same workflow with the same hardware and software that we have used for many so this is a recent issue in the last few weeks/months.
Troubleshooting Steps:
We changed the destination from an external hard drive to the internal desktop. No change. We tried copying without MD5 verification. No change. We bypassed Adobe Premiere and imported directly from Adobe Media Encoder after creating a “Copy Media” preset with the same settings as from Premiere. No Change (same result).
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