Skip to main content
P
piprod
Known Participant
July 26, 2026

Credit roll frozen in exported file Premiere 26.3.0 Build 93 . Determined that this happens when the playhead is stopped within the credit roll when exporting. Move the play head away from the credit roll and the Export is fine.

  • July 26, 2026
  • 6 replies
  • 96 views

see description above

      6 replies

      P
      piprodAuthor
      Known Participant
      July 29, 2026

      I have made this a simple as possible. A new 1080p 25fps timeline. I typed the text using the text tool. One export with the playhead half way through at 10 seconds (plays with freeze of text), one with the play head past the end of the text block at 25 seconds (plays with scroll).

      Amy the Stuv
      Community Manager
      Amy the StuvCommunity Manager
      Community Manager
      July 29, 2026

      ​@piprod This was our method of trying to reproduce it on a Windows 11 machine, but we were not able to replicate it. I do not have access to a Windows Intel machine, however. 

       

      I am curious if you render the graphic Credit Roll does this still happen?

       

      Is your Program Monitor set to full (may be unrelated but could be related to a separate render issue I’ve been tracking).

       

      Last possibility to check, do you have the Default GPU set for both your Monitors and Premiere? Premiere often defaults to using the GPU the monitor is using for encoding (rendering). It’s worth checking out. Here’s the intel walkthrough.

       

      At least you know a good workaround. I’m glad it’s not stopping your workflow, but hopefully we can figure out what’s happening here and I thank you for your work in troubleshooting. 

      P
      piprodAuthor
      Known Participant
      July 30, 2026

      Hi Amy. Tried all of those. The GPU is my default. All monitors are plugged into the graphics card. Checked the Intel setup - is OK. Curious that you suggested a render, as the timeline is yellow, not red for render (attached screenshot). I did one anyway, but it made no difference. I am still wondering why the issue is there for completely different generation computers and GPUs, yet you can’t reproduce it. Further testing this morning on my entry level i7 Leader laptop (see attached system spec) gives exactly the same results (had to disable a licence on my main machine to enable 2 versions to be active).

      Amy the Stuv
      Community Manager
      Amy the StuvCommunity Manager
      Community Manager
      July 27, 2026

      Hi ​@piprod ,

      Welcome back. Thanks for submitting your bug report. We need a few more details to try to help identify the issue. Specifically 

      • Operating System: Specify Windows or macOS, along with the version. If Mac, Chip is helpful
      • GPU Driver (Windows only): Please let us know your video card driver version. We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio version of the driver.
      • Video Format: If the issue relates to playback or export, please specify the format (and ideally share a sample video).

      In this case, is the Credit Roll a graphic generated in Premiere or is it from Photoshop or After Effects? If from either of those programs, would you be willing to share that file?

       

      Thank you for bringing this to our attention,

      Amy

       

      P
      piprodAuthor
      Known Participant
      July 28, 2026

      I am using Windows 11 machines, current release - Windows 11 pro 10.0.26200. One is an i7- 8700, 7 years old with a Quadro 4000 GPU, the other is brand new with an Ultra 7 CPU and 5070Ti GPU. Both with 64GB RAM. The problem is identical on each machine regardless of sequence settings. If the playhead is WITHIN the credit text box area of the sequence, the exported credit roll is static, if the playhead is NOT WITHIN the text box area, it scrolls fine. One is exporting a 1080p 25fps from a 4K timeline, the other is exporting from a 1080p timeline. Both GPUs have their current studio drivers. The credit roll was created in Premiere with a Text box and text pasted in from word or an email. I have another major issue with Premiere hanging up, but will report that separately.

      Amy the Stuv
      Community Manager
      Amy the StuvCommunity Manager
      Community Manager
      July 28, 2026

      ​@piprod thank you for your response and screen recordings.

       

      I’m still unable to replicate this. Would you be comfortable sharing the project file, no media? I could DM you a link if you’re comfortable. Otherwise, we have a theory it could be a strange character was copied in from the email. Do you have a way to copy the text into a Plain text format before copying it into Premiere?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices