Skip to main content
B
Ben28222228kzqu
Participant
July 23, 2024

Encoder reseting Premiere workspace

  • July 23, 2024
  • 3 replies
  • 435 views

Hi. Every time i add a sequence from Premiere to the Encoder export queue, all my Premiere windows disappear except from the main display. This has been happening for a long time and is pretty anoying. I attached a screenshot of the custom workspace and the reseted one. Any suggestions?

    This topic has been closed for replies.

    3 replies

    B
    Ben28222228kzquAuthor
    Participant
    July 24, 2024

    Hi Kevin,
    here's the details:

    Premiere version 24.5 (but has been happening for a long time now)
    Windows 11 Home

    i9 13900

    ASUS Dual GeForce RTX 3060 Ti OC Edition, 8GB GDDR6X
    Nvidia Studio Driver 551.86

    Kingston Fury Beast Black 64GB (2x32GB) DDR5 5200 CL40
    Premiere instalation and cache: Crucial P3, M.2 - 2TB

    Project files: Samsung Portable T7 SSD Shield

    Footage: LaCie d2 Professional 8 TB (USB-C)
    Video format: XAVC-L 8-bit, XAVC-S 10-bit
    Workflow details: custom worskpace as listed above
    Steps to reproduce: Select one or more sequences from project panel, select export media, add to media encoder queue. After that, all panels except from the main window disappear. It doesn't matter which project it is, what footage type I use, what are the export settings etc.

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 23, 2024

    The status of this bug report has been updated.

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 23, 2024

    Hi Ben,

    I'm Kevin from Support, one of the moderators here. Thanks for filing the bug report. The team is very interested in your case, but needs more info. Can you provide that? See, How do I write a bug report?

     

    They would love a copy of your project file and sample media or more info about your media.

     

    I hope the team can help you soon.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices