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J
JO.13
Participant
March 7, 2024

ERRO NA INTERFACE

  • March 7, 2024
  • 4 replies
  • 262 views

Meu premiere nao carrega a interface, ou fica bugade de modo que fique impossivel editar. Dou play e a agulha nao mexe na time line. Nao carrega todas as abs e etc.

 

ja formatei pc, ja instalei versões diferentes do premiere e nada.

 

Nota do mod: Por favor, não use "todas as letras maiúsculas" no fórum. É considerado um grito e vai contra as diretrizes da nossa comunidade. Eu ajusto o texto. Obrigado.

    This topic has been closed for replies.

    4 replies

    R
    RENAN22867048j8bj
    Participant
    May 22, 2024

    I'm having the same issue. The entire window freezes. Just tried to reinstall the program, but with no success.

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    March 9, 2024

    Olá @JO.13,

    Thanks for the reply and the info. Your issue is very odd. The images you posted made it a bit difficult to see your system specs. Too small to see the info. Can you list them? What kind of media are you using? From which camera? Thanks for more info.

     

    As for troubleshooting, have you tried testing by transcoding the file or generating a proxy? Have you tried this media in a new sequence in a new project? Have you deleted the media cache? Give those things a try, and let the community know how it works.

     

    Thank You,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      J
      JO.13Author
      Participant
      March 9, 2024

      1 - the bug started on the 6th.

      2 - Attached is my system data in the task manager.

      3- the day it happened. I didn't update anything, I didn't format anything. I was just editing at night. I went to sleep and when I went back to work in the morning. It was like that and continues to this day. I had to use a borrowed computer :(.

      4-yes, I already tried

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      March 7, 2024

      Olá, @JO.13,

      Thanks for your message. You've got some weird behavior there. I apologize for the problem. I'm not quite sure of the origin of the bug, so we might need more info here.

       

      • When did this issue start occurring?
      • May we please have full deails of your system and media?
      • Have you updated your GPU driver lately?
      • Have you tried resetting preferences?


      I hope we can help you with more info.

       

      Obrigado,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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