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Transposition Films
Transposition Films
Participating Frequently
Nov 28, 2025 5:45 PM UTC
Needs More Info

Error message when launching Premiere with external HDMI screen connected

I'm on Premiere 25.6.2 on an M4 Max MacBook Pro.

When I launch Premiere, I get an error message "Sorry, an error occured." This error message happens twice in a row but I can click "Send report" both times and continue to opening a project.

 

I've verified that this only happens when I have an HDMI display attached to my MacBook Pro.

I have tried resetting all settings and preferences by holding down a modifier key while launching Premiere. This does not solve the issue.

6 replies

Transposition Films
Transposition FilmsAuthor
Participating Frequently
Dec 8, 2025 4:38 PM UTC

Yup, that's it. I'll get in touch with them.

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    Community Manager
    Dani_V.Community Manager
    Community Manager
    Dec 5, 2025 7:56 PM UTC

    Hi @Transposition Films, thanks for re-sending. The report is pointing to Spell Book, do you see this if you uninstall? 

    It would show up here: /Library/Application Support/Adobe/CEP/extensions/

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    Transposition Films
    Transposition FilmsAuthor
    Participating Frequently
    Dec 4, 2025 6:16 PM UTC

    I'm using it as an extended display.

    Yes, oops, used the wrong email. I've sent another report with the same email I'm using here.

    Looks like I did have a couple plugins. However, they don't seem to be the issue. I removed them completely and get the same issue when launching Premiere. Same thing when holding down Shift when launching and disabling plugins that way.

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    Community Manager
    Dani_V.Community Manager
    Community Manager
    Dec 3, 2025 11:16 PM UTC

    Hi @Transposition Films, are you using your HDMI display as an extension or as your only monitor? 

    No reports came up with your email, did you add your Adobe account email or a different one to the report? I can message you if you used a different one from your Adobe one. 

    Regarding plugins, on Mac you can check under the following path: /Library/Application Support/Adobe/Common/Plug-ins

    You can also check in the Creative Cloud app in the Home tab. There is a Plugins section on the right-hand side. 

    You can disable some third-party plugins by holding down a modifier key (like 'shift') right on application startup and selecting 'Disable third-party plugins (one time only)' in the Reset options window. 

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    Transposition Films
    Transposition FilmsAuthor
    Participating Frequently
    Dec 3, 2025 6:25 PM UTC

    I'm on MacOS 15.6.1. I have a few extensions, but no plugins, as far as I'm aware - how would I be able to check what plugins I might have?

    Yes, it happens when I launch Pr without opening or selecting projects.

    I've added my email to a Report window.

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    Community Manager
    Dani_V.Community Manager
    Community Manager
    Nov 28, 2025 8:25 PM UTC

    Hi @Transposition Films, 

     

    Sorry you've been experiencing issues. What macOS version are you on? Are you using any third-party plugins? 

     

    Does this happen when you launch Premiere Pro through the app icon without opening or selecting projects? Or only when opening specific projects? 

     

    If you add your email in the Report window before sending, the team can look them up. 

    Sorry for the frustration, 

    Dani

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