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BenBacharach
BenBacharach
Known Participant
July 14, 2025

"Error retrieving frames" issue with LucidLink in 25.3

  • July 14, 2025
  • 1 reply
  • 147 views

Updating to 25.3 caused issues with Premiere as well as Media Encoder communicating with Lucid Link. The files affected are proxy video files (Quicktime - MPEG-4 - 1920x1080, 23.98). 

I get a continuous stream of "Error retrieving frames" messages during playback and rendering. This affects all my projects, but only the proxy video files. I pinned all the media in Lucid to the internal drive, same issue. Rebooted, shutdown and restarted, cleared prefrences and cache files, same issue.

Going back to Premiere 25.2.3 and ME 25.2 fixed the issue.

 

Apple M2 Max

96GB

OS Sequoia 15.1

1 reply

R
Community Manager
Rach McIntireCommunity Manager
Community Manager
July 14, 2025

Hi @BenBacharach, 

Welcome back to the Premiere Pro forums!  We’re happy you’ve reached out.   It's interesting that it's that one specific format, and rolling back the version resolved it. That's helpful. Have you confirmed your Lucid Link connection is strong?

 

 

Would you be able to share one of the clips that's giving you problems for us to test with?  What type of system are you working on?  We’ll need a bit more info to try to help with your issue. Please see: How do I report a Problem?   I hope we can help you soon.

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